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    Patient Service Center Representative - Albany, United States - Albany Area Primary Health Care

    Albany Area Primary Health Care
    Albany Area Primary Health Care Albany, United States

    4 weeks ago

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    Description

    Job Description

    Job Description

    JOB SUMMARY

    Responsible for the efficient operation of the patient service center ensuring that all calls are handled in a timely manner. Reports to the PSC Manager. Additional responsibilities include some typing, sorting mail, postage, and routing requests for supplies to Administration.


    DUTIES AND RESPONSIBILITIES

    • Transfer phones to/from the answering service in the a.m. and p.m.
    • Notifies answering service of any changes on the daily "call" schedule for physicians.
    • Responds to emergency calls according to established procedures.
    • Answers all calls by the second ring and directs them to the appropriate department.
    • Communicates general clinic information to the public by phone.
    • Schedules appointments by obtaining thorough patient information (i.e. chief complaint, symptoms, reason for appointment) including recent specialist and ER visits.
    • Maintain provider templates scheduling out in time and also new providers
    • Maintains office equipment which includes but not limited to: postage equipment, copy machine, telephone system, fax equipment, etc.
    • Updates in-house telephone directory and maintains accurate listing based on changes.
    • Balances provider schedule for efficient patient flow.
    • Lock up after hours and open in the mornings.
    • Call patients as directed by manager for appointment reminders.
    • Receives and updates schedule changes per provider schedule.
    • Understands HIPAA requirement and conducts clinical business processes that ensures patient privacy as a priority.
    • Open/maintains scheduling template in eCW.
    • Assist with lost to follow-up and cancellation recall lists to get patients back into care.
    • Other duties as assigned.

    EDUCATION, EXPERIENCE, AND SKILLS

    • High school graduate.
    • Prior training in customer service and public relations highly desirable.
    • One year experience as a switchboard operator with a system having at least 20 incoming lines in a similar work environment.
    • Ability to work under stress and an emphasis on excellent telephone communication skills.
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