Administrative and Office Specialist - Richmond, United States - Department of Workforce Development and Advancement

Description

Title:
Administrative and Office Specialist


State Role Title:
Program Administration Specialist II


Hiring Range:
$44,982


Pay Band: 3


Agency:
Department of Workforce Development and Advancement


Location:
Richmond Local Office


Recruitment Type:
General Public - G


Job Duties

The Virginia Works Headquarters Office is seeking a highly motivated and skilled professional to serve as an Administrative and Office Specialist in the Registered Apprenticeship division/Service Trade office.

There are routine duties and special projects requiring flexibility and the ability to manage multiple requests. This position provides back-up to the program's functions that are handled by other technicians on staff.

These duties include customer service contact with the employers and/or apprentices who participate in the program, support to the Service Trade Specialist(s), Assistant Director and Educational Specialists as well as assistance to the Registered Apprenticeship Consultants in the field.

Requires a self-starter, and team player.


Benefits:

We know that great people make a great organization. We value our people and offer employees a broad range of benefits.

Culture
Our positive and supportive culture encourages our people to do their best work every day.

We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware.

Corporate citizenship
The Commonwealth is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our customers, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, volunteerism, and leadership to help drive positive social impact in our communities.


Minimum Qualifications

• The ability to always demonstrate grace under pressure and professionalism, as well as the ability to maintain a "cando" attitude with a calm demeanor at all times.
• Strong commitment to efficiently serving both internal and external customers. Strong, effective verbal and written communication skills, as well as interpersonal and customer service skills.
• Experience working both as an active and contributing team member as well as independently.
• Ability to exercise discretion and maintain confidentiality.
• Experience providing administrative support to include:
• Preparing business letters. Ability to create letters, memos, reports, etc. as requested.
• Maintaining inventory of office supplies.
• Data entry and database proficiency in a Cloud environment.
• Managing records and the ability to manage computer drives, folders, division publications.
• Attentiontodetail.
• Fully comfortable making and returning phone calls with a strong grasp of telephone etiquette.
• Handling mail from USPS as well as intraagency in a timely fashion.
• Proficiency in Microsoft Office Suite programs including spreadsheet and database duties, as well as composing grammatically correct documentation, proofreading, and mailmerge.
• Ability to troubleshoot and resolve issues regarding apprenticeship registration or completion activities.
• Ability to monitor and update curriculum lists on a regular basis.
• Ability to create and maintain in an Excel format the curriculum and coursework that pertains to Registered Apprenticeship by provider and retrieve information that keeps curriculum information current.
• High school diploma or equivalent.

Additional Considerations

• Fluency speaking, reading, and writing Spanish is a plus.
• Familiarity with website postings and maintenance of content.

Special Instructions

• Special Requirements:
• Possess a valid driver's license or have the ability to obtain a valid driver's license within 30 days of hire
• Possess the ability to occasionally travel overnight
• Successfully complete a criminal background investigation
• Successfully serve a 12month probationary period effective from the date of employment if beginning employment as an original hire or reemployment

Special Instructions:
-
Contact Information

Name:
Human Resources


Phone:
No phone calls


Note**:

Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.

**Equal Opportunity Employer