IT Solution Analyst Ukg Dimensions - Lancaster, United States - ANTELOPE VALLEY HEALTHCARE DISTRICT

ANTELOPE VALLEY HEALTHCARE DISTRICT
ANTELOPE VALLEY HEALTHCARE DISTRICT
Verified Company
Lancaster, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Objective:


The Non-Clinical Solution Analyst (Analyst) is responsible for supporting one or more solutions around time and attendance in a healthcare environment.

They will leverage their business and technical experience in trouble-shooting and resolving solution issues, implementing future solution upgrades/enhancements, identifying opportunities for system or process optimization, and supporting the implementation of new solutions.


Duties and Responsibilities:

-
Provides ongoing technical support for the AVH UKG Dimensions environment and any other assigned solution(s) and serves as the main point of contact to the vendor support teams in communicating, troubleshooting, and resolving issues.
  • Works with the enduser/department to identify, troubleshoot, and resolve system issues.
  • Communicates issues to the vendor per required process, tracks status, documents resolution, and updates system documentation, and when applicable, updates workflows/processes and policies and procedures.
  • Follows established change control processes and understands the impact of solution changes to the business information systems in the hospital's network.
  • Provides enduser assistance, develops requested reports, and participates with help desk functions.
  • Regularly seeks enduser/department feedback and demonstrates to the enduser/department that they incorporated such feedback.
  • Provides detailed documentation of all operational and downtime policies and procedures on their assigned solutions as well as troubleshooting documentation for the Help Desk.
-
Implements system upgrades, releases, and enhancements.
  • Reads solution(s) and vendor correspondence and communicates impacts to departments.
  • Keeps abreast of regulatory requirements and ensures alignment with their assigned solution(s).
  • Works with endusers and stakeholders to identify enhancements, develops related technical and user specifications, and tracks requests to the vendor.
  • Creates and maintains the schedule for solution releases or upgrades.
  • Implements, tests, and validates upgrades, ensuring proper interaction and interfacing with other solutions and systems.
  • When applicable, works with the departments to assess the impact of upgrades or enhancements to business workflow/processes.
  • Contributes to the redesign of business workflow/processes to ensure alignment to the solution's new features and functions.
  • Updates and maintains system documentation and when applicable, documents new business workflow/processes and training materials.
-
Provides technical support to assigned departments in implementing new solutions and optimizing existing solutions.
  • Assesses current business workflows/processes and develops recommendations for improvement based on best practices, detailed knowledge of the assigned solution(s) as well a holistic understanding of the solution platform.
  • Works with project teams, assigned departments, and vendor to design, configure, test, train and implement their assigned solution(s).
  • Documents future state workflow/processes, develops reporting specifications, creates detailed configuration documents, tracks critical design decisions, collects data, and completes other required system documentation.
  • Works with the vendor to configure/build the solution per specification and is responsible for ensuring that the build is completed and aligns with configuration documents, regulatory requirements, and future state workflows/processes.
  • When applicable, participates in the implementation activities of other project teams such as crosssolution, interfaces, security, data conversion, and reporting teams.
  • Contributes to the development of test scenarios, scripts, and test data.
  • Participates in the execution of the test plan, resolution of defects, modification to the solution(s), and validation of the solution(s).
  • Provides input into the development of training materials and policies and procedures.
  • Participates in the planning and execution of conversion and cutover activities.

Non-Essential Duties:


  • Performs other duties as assigned.

Required Knowledge, Skills and Abilities:


Knowledge

  • Detailed design, build, configuration, testing, and troubleshooting experience in one or more of the following UKG Dimensions solutions:
  • Dimensions: Managing timecards, schedules, and preparing for Payroll
  • Device Manager & the UKG Terminals
  • Administering the Application, Widgets and Navigators
  • Configuring and Managing Pay Rules
  • Writing and Integrating Dimensions Reports
  • Dimensions Architecture and Technology
  • Basic Interface Programming
  • Knowledge of project life cycles and all aspects of software testing (unit, system, integration, useracceptance, etc.).
  • Knowledge of Microsoft solutions.
  • Knowledge of healthcare business systems and workflows.

Skills

  • Demonstrate logical problem solving and issue resolution while considering end users' needs
  • Demonstrate proc
More jobs from ANTELOPE VALLEY HEALTHCARE DISTRICT
See all jobs of ANTELOPE VALLEY HEALTHCARE DISTRICT