- Serve as the point of public contact for customers in pre-collections.
- Promote positive customer relations with customers and coworkers.
- Respond to calls, emails, and online chat from the customers and provide assistance in a timely manner.
- Maintain a thorough knowledge and understanding of the customer service center and operations to assist customers and resolve problems.
- Contact customers and resolve delinquent accounts within established business rules.
- Perform account research to resolve customer delinquencies.
- Perform skip tracing in batch and individual customer accounts.
- Maintain accurate customer contact history by accurately documenting accounts with updated information and detailed account contact notes.
- Review and recommend accounts for DMV registration hold.
- Assist with customer service calls and overflow call handling when required.
- Consistently meet established productivity, schedule adherence, and quality standards.
- Communicate effectively with a variety of people across various levels both within and outside the organization.
- Make positive suggestions on improving and streamlining workflow processes and enhancing profitability.
- Develop a strong teamwork ethic.
- Follow communication procedures, guidelines, and policies.
- Other duties as assigned.
- Excellent phone etiquette.
- Excellent verbal communication skills.
- Excellent attendance and punctuality.
- Enjoy providing prompt and timely service to our customers.
- Possess strong interpersonal skills and have compassion and empathy for customer situations.
- Be energetic, self-motivated, and quick-thinking.
- Ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast-paced changing environment.
- Ability to read and comprehend normal instructions, correspondence, and memos.
- Ability to effectively present information in one-on-one situations to customers, clients, and other employees of the organization.
- Ability to apply common sense understanding to carry out detailed written or oral instructions.
- Ability to work flexible eight (8) hour shift between 8:00 a.m. to 6:00 p.m. Monday to Friday.
- Must be able to pass background and drug screenings.
- Ability to achieve and maintain departmental performance standards.
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA (Family Medical Leave Act) and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to adhere to strict attendance requirements.
- Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds.
- Must be able to lift, carry, walk, and stand.
- Vision for reading, recording, and interpreting information.
- Frequent speech communication, hearing and listening to maintain communication.
- Daily use of computer and keyboard, standard office equipment and telephone.
- Ability to access, input, and retrieve information from the computer.
- Frequent hand/eye coordination to operate computer keyboard and office equipment.
- Noise level in the work environment is quiet to moderate.
- This position has no supervisory responsibility.
- High school diploma or general education degree (GED).
- Six (6) months Customer service experience required.
- Bilingual Spanish is a plus.
- Bilingual Vietnamese is a plus.
-
Processing Representative I
1 week ago
WSP Costa Mesa, United StatesThe Processing Representative I (PR I) is responsible for handling all functions related to the posting, reversing, correction, recording and reporting of payments. This includes incoming mail, payments, customer account updates and customer inquiries. This may include inbound re ...
-
Processing Representative I
1 week ago
Partners in Diversity Costa Mesa, United StatesJob Description · Job Description* DIRECT HIRE *** FULL TIME AND PART TIME POSITIONS AVAILABLE** · The Processing Representative I (PR I) is responsible for handling all functions related to the posting, reversing, correction, recording and reporting of payments. This includes in ...
-
Customer Service Representative-Order Processing
2 weeks ago
Ultimate Staffing Services Costa Mesa, United StatesJob Description · Job DescriptionWell known tire company is looking for 2 customer service reps for their dealer relations and order fulfillment department. · Duties: · Receive and process telephone, email and fax orders · Check stock, locate inventory, verify credit approval, in ...
-
After Sales Coordinator
2 weeks ago
Dainese USA Inc. Costa Mesa, United StatesDainese USA Inc. is seeking a highly motivated and organized After Sales Coordinator to join our team. · **Summary**: Coordinate and handle claims, repairs, and inquiries for Dainese revenue channels, manage Aftersales Department administrative duties to include communicating quo ...
-
Director, Legal Compliance
3 weeks ago
ANDURIL INDUSTRIES Costa Mesa, United StatesAnduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduri ...
-
After Sales Repair Coordinator
3 weeks ago
Dainese USA, Inc. Costa Mesa, United States_Dainese_ is an Italian action sports brand that specializes in the research and development of protective gear and apparel for the motorcycle, mountain bike, and the winter sports communities. Dainese also owns the AGV brand, which is a worldwide leader in the manufacturer of mo ...
-
Catering & Events Sales Manager
3 weeks ago
24 Carrots Catering & Events Costa Mesa, United StatesJob Summary: · GENERAL PURPOSE OF JOB · A Catering & Event Sales Manager is responsible for developing and executing strategies to meet and exceed sales goal expectations, servicing social and corporate clients throughout Southern California in conjunction with their counterpart ...
-
Corporate Catering Administrative Assistant
3 weeks ago
24 Carrots Catering & Events Costa Mesa, United StatesGENERAL PURPOSE OF JOB · The Corporate Catering Administrative Assistant is responsible for administrative, clerical and customer service support for the Corporate Catering Sales Manager, assisting them with all daily office duties and general administrative tasks associated with ...
-
Customer Service Representative
2 weeks ago
Melanie Ciappi - State Farm Agent Fairview, United States**ROLE DESCRIPTION**: · As a Customer Service Representative - State Farm Agent Team Member with Melanie Ciappi - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, c ...
-
Collector Ii
3 weeks ago
BAHAMA Consulting Corporation Costa Mesa, United States**TITLE**: Collector II · **LOCATION**:Costa Mesa, CA · **SCHEDULE**: Days 100% Onsite · **PAY**: $ $28.00/ hour · - This is the pay range that BAHAMA Consulting reasonably expects to pay someone for this position._ · **FLSA STATUS**:Non-Exempt · **SUMMARY**: The Collector serves ...
-
Optical Sales Floater
1 week ago
Acuity Eye Group Costa Mesa, United States: · The Optical Consultant Floater travels throughout the regions to provide optical coverage at clinics as needed. Designs, measures, fits, and adapts lenses and frames for patient according to written optical prescription or specification. Assist patient with selecting frames. ...
-
Car Wash Attendant
3 weeks ago
Hertz Costa Mesa, United States**Wage**: $16/HR · The** Car Wash Attendant** is responsible for ensuring a vehicle is ready for customer pick-up. Drive and park cars on the lot as needed. Check the vehicles for damage. Fill gasoline and check all fluid levels. Meet processing and standardization quotas. In thi ...
-
Department Assistant
3 weeks ago
Mesa Water District Costa Mesa, United States**Description**: · - ** Professional & Technical Expertise**: · - _ Administrative_: Experience with managing calendars, editing content, strong telephone etiquette, distributing correspondence, and reconciling expenses. · - _ Public Affairs_: Experience supporting community outr ...
-
Medical Billing and Collections
2 weeks ago
Peregrine Team Costa Mesa, United StatesPeregrine Team is hiring for a Medical Billing and Collections Specialist in Costa Mesa, CA. This position is a full-time, contract role with full benefits and competitive pay. · **Job Duties**: · - The Medical Billing and Collections Specialist serves as the account representati ...
-
Peregrine Team Costa Mesa, United States**Role: -** Collector I · **Job Type: -** Contract (On-site) · **Location: -** Costa Mesa, CA · **Pay rate: -** $26-30/hr. · **Primary Duties and Responsibilities: -** · - The Collector serves as the account representative for Hoag in working with insurance companies, government ...
-
Peregrine Team Costa Mesa, United States**Role: -** Collector I · **Job Type: -** Contract (On-site) · **Location: -** Costa Mesa, CA · **Pay rate: -** $26-30/hr. · **Primary Duties and Responsibilities: -** · - The Collector serves as the account representative for Hoag in working with insurance companies, government ...
-
Luxury Furniture Sales Associate
1 week ago
Timothy Oulton Retail USA Costa Mesa, United States**Company Summary** · Timothy Oulton is a group of aspiring and passionate people. We are dedicated to filling the world with truly innovative lifestyle furnishings, accessories and design solutions that represent unique, long lasting value. We design, create and distribute winni ...
-
Cost Accountant
1 week ago
Gold Flora Costa Mesa, United States**Job Summary** · The Cost Accountant will report to the VP of Accounting and will partner with the operations team. The responsibilities of the position include reviewing Bills of Materials (BOM's), updating costs, and performing analysis of production processing and reporting. ...
-
Account Executive- HR Solutions
1 week ago
Paychex Costa Mesa, United StatesOverview: · Selling Company's products and services by developing new clients and increasing the client base to increase profits in the Sale of Human Resource Services and PEO Sales organizations. · **Responsibilities**: · - Leverage the Go-to-Market Sales Strategy to identify cu ...
-
Part Time Sales Associate
1 week ago
Club Monaco South Coast Plaza Costa Mesa, United States Part timeWe are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about ...
Processing Representative II - Costa Mesa, United States - WSP
Description
This OpportunityWSP is currently initiating a search for a Full-Time Processing Representative II - Pre-Collections (PR II). This position will be based out of Costa Mesa, CA. This role is an On-Site role and does not support Hybrid or Remote work options.
The Processing Representative II - Pre-Collections (PR II) is responsible for contacting and resolving delinquent customer accounts. Responsibilities include responding to customers via various communications channels such as phone, email, online chat, inbound and outbound calls.
In addition to these responsibilities the representative will have specified duties related to pre-collections activities and resolution, Department of Motor Vehicles (DMV) registration holds, account research and updates, skip tracing, direct calls to customers and documentation.
PR II may be reassigned on a long term or temporary basis to other shifts or other schedules to balance the workforce or meet the needs of the company.
Your ImpactRequired Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
PHYSICAL DEMANDS
SUPERVISORY RESPONSIBLITIES
WSP Benefits:
WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee's career.
These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.
CompensationExpected Salary (all locations): $19.00/hr - $21.00/hr
WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant's education, experience, knowledge, skills, abilities in addition to internal equity and specific geographic location.
WSP USA reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, and/or federal law.
#LI-AC1
