Store Trainer - Malibu, United States - SunLife Organics

SunLife Organics

Verified Company

Malibu, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

JOB TITLE:
Samurai

REPORTS TO:
General Manager & Assistant General Manager

JOB TYPE:
Part Time, hourly

COMPENSATION:
$17.9 hourly +TIPS

OVERVIEW:
The Samurai is a vital member of the operations team. They are leaders on the floor and behind the juice bar.

Our Samurai set the prime example of an outstanding associate and hold their co-workers to the same standards, with a focus on delivering the Sunlife Organics Experience to everyone who walks through the doors, from the outstanding customer service and human connection to the products, which should be made at a consistently high standard.

The Samurai works with the manager(s) to monitor the company's integrity and maintain profitability.

They are responsible for communicating goals to associate level employees and ensuring that SunLife's systems and policies are adhered to at all times.

The Samurai must be the person responsible in the absence of a senior manager.

All company leaders are encouraged to be an active part/member of the local community which includes shopping locally, socializing with local vendors and neighboring storefront employees, working out at local gyms and being present at local community events.

Leadership Responsibilities:

Strong organization and time management skills.
Work well under pressure.
Can effectively solve problems.
Able to take and give direction with confidence, but not arrogance.
Can be flexible as needs dictate.
Work well with other people in a team environment.
Work schedule reflects the needs of the operation.
Can balance global strategic objectives with day to day operations.
Motivate and evaluate all Associates. Strategically play to people's strengths on the floor and communicate feedback to GM.
Create positive relationships with Associates by treating all members with respect.
Minimize turnover by responding to and resolving Associate and Manager issues.
Support and practice an open door policy.
Assure compliance with company policies, practices and procedures; communicate changes. Ensure compliance with all local, state, and federal laws, regulations, and guidelines.
Become a local business leader in the community by nurturing relationships while creating Brand loyalty.

Operational Responsibilities:

Ensure prompt, friendly service according to SunLife guidelines.
Expected to maintain cleanliness at all times.
Smile and thank every guest with outstanding enthusiasm and positive energy.
Enforce all SunLife systems and policies, utilizing operational checklists (opening, closing, break, and end of shift checklists) to ensure product standards and specifications.
Answer all questions from customers and make recommendations based on their needs while also protecting all proprietary information.
Ensure all communication from Team Wolverine is being communicated to the Associates using Preshifts.
Direct overall activities and performance of Associates on a shiftbyshift basis.
Maintain the proper atmosphere through music, DVDs, and visual presentation at all times.
Drive positive Guest experience through floor presence.
Stay up to date on all company communications.
Customer focused: Serving with compassion, respect and a sense of humor.
Promote an atmosphere of positive Guest Relations. Build Guest relationships and respond to Guest complaints or concerns professionally and in a timely manner.
Maintain and inspect front serving area, food receiving, preparation, production, and storage areas to ensure that health and safety regulations are adhered to at all times. Correct unsafe practices or conditions.
Maintain store cleanliness and organization for both the interior and exterior of the store.

Team Responsibilities:

Report Associate relation issues of a sensitive nature to GM.
Display, encourage, and inspire high morale, motivation and teamwork in the store.
Show daily attention, participation and sensitivity needed to establish credibility and promote unity in the team.
Hold the team accountable for their areas of responsibility.
Respond to team conflicts professionally and work toward positive resolutions.
Set a great example through attitude, involvement, and positive influence.
Establish an environment that does not permit or promote sexual or any other kinds of harassment or discrimination.

Cost Management & Profitability Responsibilities:

Maintain and control store assets. Monitor store's onhand inventory for waste and theft.
Ensure adequate inventory levels that allow for Guest needs. Communicate issues with GM.
Comply with cash control policies and procedures. Ensure all Associates comply with cash control policy and procedures.
Drive positive results for labor through proactive control and reacting to business trends.

Training Responsibilities: