Sales Associate - Corte Madera, United States - Penske Automotive Group

Description

Job OverviewSummary/ObjectiveThe Sales Assistant supports Senior Sales staff in selling new and used vehicles at dealership gross profit, volume and customer satisfaction standards.

Essential FunctionsProvide support to Senior Sales Associate in finding specific vehicles, responding to customers, conducting the sales process, and Follow-up with customers after vehicle purchase.

Approaches, greets, and offers assistance to customers who enter the dealership showroom or sales lotAssists customers in selecting a vehicle by asking questions and listening carefully to their responsesWrites complete sales orders and processes paperwork in accordance with dealership policiesSupports follow-up system that encourages repeat business and contributes to customer satisfactionConducts business in an ethical and professional mannerDescribes optional equipment available for customer purchase and fully explains product performance, application, and benefits to prospectsFollows dealership procedure to obtain proper identification from customer prior to test driveFollows dealership sales processes as directed by Sales Management.

Demonstrates new vehicles and offers test drives to all prospectsExhibits a high level of commitment to customer satisfactionKeeps abreast of new products, features, accessories, etc., and their benefits to customersPrepares sold vehicles for customer delivery prior to customer arrivalDelivers vehicles to customers, ensuring that each customer understands the vehicle's operating features, warranty, and paperworkIntroduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership's service departmentSchedules first service appointmentFollows up on all post-delivery items, tag/title work, "we-owes," and special requests to be sure all customer expectations are metMaintains a professional business appearanceKnows and understands the federal, state and local requirements which govern the company's businessGreets customers promptly and is polite and friendlyConsistently follows the outlined sales processConducts telephone transactions courteously and promptlyUtilizes dealership sales control (confirm CRM/DSM) systemDirects customers to product information resources, including those available on the InternetAttends product and sales training courses as determined by sales management and manufacturerAdheres to all Safeguarding, Red Flag, and 8300 procedures and policiesExhibits a high level of commitment to customer satisfaction.

Maintains a minimum customer satisfaction standard equal to or above the manufacturer expected averageMoves and arranges display vehicles on showroom and on lot as directed by managementEnsures that the work areas and customer waiting area are kept cleanFollows all attendance and punctuality standards with adherences to timekeeping standardsFollows the Code of Business Ethics and ConductUnderstands and follow all work rules and procedures and follows lawful directions from SupervisorsUpholds the company's non-disclosure and confidentiality policies and agreementsAttends pertinent training on requestAssists with organizing and attends special events held at dealership or in the communityAttends company meetings as requiredOther duties as assignedOther Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.
EEO Statement The Company is committed to hiring a diverse and qualified workforce.

We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

RequirementsCompetencies Able to establish personal sales goals and implement a plan of action to achieve goalsAbility to understand, keep abreast of, and comply with federal, state, and local regulations that impact retail automotive salesComputer proficiencyGood communication skills both oral and written with the ability to effectively communicate via face-to-face, phone, or by other means of communicationAbility to define problems, collect data, establish facts, and draw valid conclusionsAbility to process data and organize it for management analysisAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volumeAbility to understand and follow work rules and proceduresAbility to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practicesAbility to interact well with others and be a positive influence on morale of department, dealership and organizationSupervisory ResponsibilityNoneWork Environment/Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Light Work- lifting no more than 20 pounds at a time and/or frequent lifting or carrying of objects weighing up to 10 pounds.

This position requires a good deal of walking or standing, 50 percent of the time or greater will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shiftThis position may include prolonged periods of sitting with some pushing and pulling of arm or leg controlsThis position requires climb, stoop, and kneelThis position requires the ability to hear and talkThis position requires the ability to have sufficient foot/hand/eye coordination to safely drive a vehicleWill spend time out-doors, under varying climate conditions, subject to the elements, and may experience extreme heat and extreme cold and will also spend time indoors in air-conditioned areasDuring winter months, will assist in cleaning vehicles from snow, if applicable to the local climatePosition Type/Expected Hours of WorkSchedule may vary from week to week depending on operational needs.

Works evenings, weekends and holidays as required.
Required Education and Experience No prior experience or training is required High school diploma or general education degree (GED) or equivalent combination of education and experiencePreferred Education and Experience One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experienceAssociate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experienceBachelor's degree (B.A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experienceTwo to four years related experience and/or training; or equivalent combination of education and experiencePlease choose the appropriate preferred education and experience requirementAdditional Eligibility Qualifications (Certification/Licenses/Registrations)* Valid Driver's License

• Driving Record the meets insurance requirements and company policy
• Current and active Sales License, in states where applicableSafety Sensitive PositionThe essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.