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    Assistant Director, Outreach - Los Angeles, United States - Enrollment Services

    Enrollment Services
    Enrollment Services Los Angeles, United States

    2 weeks ago

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    Description

    The Office of Financial Aid is seeking an to join the team. The outreach team wears various hats serving all student populations with financial aid concerns from undergraduate to doctoral candidates.

    The outreach team wears several hats and so we are seeking an individual that is collaborative, driven to help and support students and families who can be flexible and nimble. Interested candidates must possess strong interpersonal skills with a strong preference to effectively interact with diverse audiences. The ability to multi-task and balance the department, outreach and student advisement responsibilities is critical to the success of this position. This is an excellent opportunity for an individual with outstanding communications, critical-thinking, and organizational skills who truly enjoys public interaction.

    This position is based on the USC University Park campus but travel to the Health Sciences Campus is frequently required for meetings, programs/events and to staff financial aid office hours. The role requires out of state travel during relevant event seasons.

    This position reports to the Associate Director of Outreach and is eligible for overtime. The base work schedule is 8: am to 5: pm Monday – Friday, however, during certain times of the year nights and weekends will be required to meet business needs associated with recruitment, admitted student and orientation events. This is a Hybrid-fixed position and will require regular on-campus presence.

    Some of the responsibilities for this position include, but are not limited to the following:

    Conducts in-person and virtual financial aid presentations, workshops and webinars at high schools, community colleges and community-based organizations to guidance counselors, prospective students, and parents – both locally and out of area.

    Conducts in-person and virtual financial aid presentations, workshops, and webinars to continuing students as requested by departments to address relevant and targeted financial aid topics.

    Accompanies admissions counselors representing the financial aid office to recruitment and conversion events nationwide.

    Provides outreach support during student orientations for all student populations and programs.

    Provides consultative services to students and families about the entire financial aid process.

    Assesses need for students requesting additional financial aid resources to determine if additional aid options exist for individual circumstances; reviews student applications for consistency and completeness, verifies accuracy of student and family reported information.

    Exercises independent judgement within established policies and procedures to address student concerns through problem-solving escalated situations.

    Serves as an expert regarding the financial aid and appeal process on departmental or university committees as requested.

    Provides comprehensive advisement, assistance, and solutions to escalated situations.

    Advises students regarding tools to assist with financial planning, budgeting, and managing debt.

    Recommends and develops new approaches to reach students and influence student behavior around submitting financial aid application components needed for file review.

    Serves as liaison to varies campus partner to collaboratively find solutions for students in special populations.

    Maintains currency on state and federal regulations related to financial aid, and university policies and procedures.

    Job Qualifications Minimum Education:

    Bachelor's Degree

    Combined experience/education as substitute for minimum education

    Minimum Experience:

    0 - 6 Months

    Minimum Field of Expertise:

    Admissions

    Counseling skills

    Academic advisement

    Preferred Field of Expertise:

    Knowledge of student financial aid programs and need analysis

    Preferred background should also include:

    Student services background, with demonstrated analytical skills

    The ability to use independent judgment to make decisions, interpret, and apply a wide range of policies and procedures amid competing priorities

    Previous student counseling experience is also preferred

    Skills: Other:

    Analysis

    Assessment/evaluation

    Communication -- written and oral skills

    Conflict resolution

    Counseling

    Interpersonal skills

    Interpretation of policies/analyses/trends/etc.

    Interviewing

    Knowledge of applicable laws/policies/principles/etc.

    Organization

    Planning

    Problem identification and resolution

    Public speaking/presentations

    Skills: Machine:

    Adding Machine

    Calculator

    Computer Network (Department or School)

    Computer Network (University)

    Personal Computer

    Photocopier

    Typewriter

    Word Processor

    Supervises: Level:

    May oversee student, temporary and/or casual workers.

    The hourly rate range for this position is $. - $.. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

    #LI-AW1

    Minimum Education:Bachelor's DegreeCombined experience/education as substitute for minimum education Minimum Experience:0 - 6 Months Minimum Field of Expertise:Financial analysis and evaluation
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