Customer Experience Manager - Chicago, IL
22 hours ago
Job description
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.
It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace
RESPONSIBILITIES
- Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
- Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
- Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. Ensures that all front-end equipment is in working order and associates are trained to include services where applicable.
- Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
- Responsible for performing store manager duties in their absence.
- Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
- Reviews all corporate communications and reacts accordingly.
- Partners with the entire store leadership team in merchandising procedures and World Recovery.
- Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room
- This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
QUALIFICATIONS
- High School Graduate or equivalent.
- College experience preferred.
- Minimum 2 years of management experience
- Excellent verbal and written communication skills
- Ability to multi-task
- Creative thinking
- Ability to maintain composure under pressure
ESSENTIAL JOB FUNCTIONS
- Frequently operate cash register
- Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
- Frequently ascend/descend ladders in order to retrieve and put away stock
- Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
- Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
- Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
- Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
- Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
- Must be able to remain in a stationary, upright position for 80% of the time
Explore our benefits site to discover all the perks and support we offer From health coverage to financial and personal wellness, we've got you covered—check it out today
Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information.
Position Type:
HourlyPosition Starting At:
$19.80BE AWARE OF FRAUD Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as Five Below recruiters. Please confirm that the person you are working with has an email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting.
Similar jobs
This is a full time opportunity for a Web Experience Manager with experience in Sitecore CMS projects v6 and v7, ASP.NET & C# in Chicago, IL. · ...
1 week ago
We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. · Joining McDonald's means thinking big and preparing for a career that can have influence around the wor ...
1 month ago
We are looking for a Manager of CX Training, Quality Assurance & Customer Satisfaction who is passionate about building frontline capability, · driving service excellence and turning insights into action.Training Program Development & Delivery · Quality Assurance Ownership & Cali ...
1 month ago
We are looking for a Manager of CX Training Quality Assurance & Customer Satisfaction who will design and deliver training programs own quality assurance framework manage SOPs documentation standards analyze customer feedback. ...
1 month ago
We're looking for a Brand Experiences Account Manager to own and grow high-value client relationships while ensuring seamless execution of premium brand experiences. This role sits at the intersection of sales, client service, and operations, · requiring someone who can confident ...
3 weeks ago
We have an opportunity for you to work as a Customer Experience Manager at British Swim School. · ...
6 days ago
We are seeking Adobe Experience Managers to join our team. · ...
1 month ago
+Job summary · Join our dynamic team as the Manager of Experience Design In this exciting leadership position, you'll steer our talented team, fostering innovation and structure while ensuring top-notch project delivery in the world of event management.You're Good AtLeading and m ...
1 month ago
+Job summary · Help our team bring the next round of stories to life on the United Center campus. · +Responsibilities · - Develop and execute digital experience strategies across the United Center website, mobile app, and email channels to enhance fan engagement · - Oversee daily ...
1 week ago
Supports the profitable acquisition and growth of priority customer segments through the development and execution of segment-driven integrated product, cross-channel, sales, marketing and pricing strategies. · ...
4 weeks ago
The Manager, Consumer Experience leads a high-performing hybrid team of onsite and remote CX Representatives to deliver best-in-class service across every consumer interaction. · Lead daily CX Support operations, ensuring timely, accurate, and empathetic service across all consum ...
1 month ago
Grundfos is seeking an experienced Digital Experience Manager to join our Industry Marketing team. · ...
1 month ago
The UX PM will support project planning and deliverable management across multiple projects. Works with UX team members to create project timelines and monitors progress of UX deliverables. · ...
1 month ago
The Assistant Manager Guest Experience is responsible for supporting daily operations of the Guest Experience department. They ensure all Elite VIP guests receive personalized service throughout their stay. · Monitor workflow ensure task follow-through uphold departmental brand s ...
1 week ago
We are seeking a thoughtful operational leader to help shape the future of our Customer Experience (CX) division. · This role is designed for someone who wants both ownership and partnership. A person who can bring forward and execute on implementing new frameworks and ideas, whi ...
1 month ago
Senior Manager, Product Management- Associate Experience
Only for registered members
We're standing up a new team from scratch which means you'll have extraordinary autonomy to define problems build roadmaps and drive measurable impact. · Ruthlessly reduce friction in the associate technology experience while maintaining world-class security. · Build product-led ...
4 weeks ago
We're looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. · We believe that what makes a great day at work is the people on your team and the problems you get to solve together ...
1 month ago
We are looking for a Workplace Experience Manager to support the day-to-day operations of our Chicago office and manage remote sites. The successful candidate will have excellent communication and interpersonal skills, ability to effectively manage feedback, develop strong workin ...
1 month ago
Joining McDonald's means thinking big and preparing for a career that can have influence around the world. · Manages timelines, resourcing, vendors (such as McHire powered by Paradox),and stakeholder engagement plans to pilot, deploy,and maximize multiple workstreams supportingth ...
4 days ago
We are seeking a Manager of Experience Design to join our dynamic team. In this exciting leadership position, you will steer our talented team, fostering innovation and structure while ensuring top-notch project delivery in the world of event management. · ...
1 month ago