Financial Screening Specialist I - Austin, United States - CommUnityCare Health Centers
Description
Overview:
Responsibilities:
Essential Duties (at least 5 that are non-negotiable duties and are absolutely pertinent to successfully completing the job without accommodations):
- Verify information obtained to ensure accuracy and evaluate information to determine whether eligibility is met for available healthcare programs.
- Enroll applicants in programs determined eligible for, including specialty funded programs.
- Assess potential referral needs and direct applicants to services as needed, providing program information, benefits and services.
- Maintain client files and enter accurate data into appropriate databases and/or software.
- Participate in audits and reviews of eligibility determinations and client files.
- Perform audits on internal eligibility records within department.
- Serves as mentor in eligibility determining services.
- Maintains up to date knowledge of regulatory compliance with State and Federal Programs.
- Perform other duties as assigned.
- High level of skill at building relationships and providing excellent customer service.
- Ability to utilize computers for data entry, research, and information retrieval.
- Strong attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Ability to work with a diverse client population.
- Bilingual (English/Spanish) required.
Knowledge/Skills/Abilities:
- Ensure courteous, effective customer service and that all efforts contribute to a positive client experience.
- Ensure that all client inquiries and requests for assistance are addressed in a timely and professional manner.
- Ensure that all documentation is in compliance with regulatory and financial compliance.
- Develop and maintain positive working relationships with clients, coworkers, and related entities.
- Maintain uptodate knowledge of various programs and take the initiative to seek out additional information and
- Ensure all actions, job performance, personal conduct and communications represent CommUnityCare in a highly
- Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and
Qualifications:
MINIMUM EDUCATION:
High school diploma or equivalent.
MINIMUM EXPERIENCE:
- 3 years of medical office or related experience. Further education in lieu of experience may be considered.
- Basic knowledge of financial eligibility processes and standards.
- Basic knowledge of applicable statues, ordinances and codes.
- Basic knowledge of social service agencies and programs preferred.
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