IT Field Installation Technician - Parsippany, United States - Micrologic Associates

Description

At Micrologic Associates, we provide top notch products, services, and support to our clients in the car wash and quick lube industries.

Offering a variety of equipment and software solutions, we aim to shape the future of car washing with cutting-edge products and services that recognize the changing needs of the industry.

We thrive on turning ideas into solutions and always strive for excellence.

Micrologic is seeking a qualified IT Field Installation Technician to add to our team of dedicated, trusted, experienced & professional personnel.

The IT Field Installation Technician will be an integral part of the Technical Support team.


Essential Job Functions Include

:

• Must be willing to travel across the US to scheduled installations.
  Starting May 7, 2025, TSA will require a REAL ID or passport for ALL air travel.

:

• Ability to work flexible shifts and to adapt to changing work schedules.
• Produce timely and detailed service reports.
• Providing customer service and troubleshooting in a technically oriented and detailed manner with an ability to learn product line quickly.
• Ability to work with our clients in a timely manner
• Ability to maintain calm in stressful situations
• Aptitude for, and interest in learning new technologies
• Performing duties with a neat appearance, and be well organized with the ability to multitask

Skills & Knowledge

:

• Technical background and customer support experience required
• Proven field service experience
• Must have basic computer and networking skills.
• Establish assistance by studying system requirements, completing the installation, and performing quality assurance tests.
• Superb customer service, communication, and selfmanagement skills
• Follow all company's filed procedures and protocols.
• Duties include onsite technical and product support, diagnosis and repair of hardware, installation of peripherals.
• You must have an ability to instruct system users of all levels of computer skill sets.
• Must be willing to work independently and provide status reports to managers.

Compensation

:

• Salary is commensurate with experience.
• Benefits are available after 90 days of employment.

Pay:
From $22.50 per hour


Benefits

:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you willing to travel nationwide for up to 5 days at a time?

Education

:

• High school or equivalent (preferred)

Experience

:

• IT: 1 year (preferred)

License/Certification:

• Real ID or Passport (preferred)

Work Location:
On the road