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Castle Rock

    Expo - Castle Rock, United States - Los Dos Potrillos

    Los Dos Potrillos
    Los Dos Potrillos Castle Rock, United States

    3 weeks ago

    Default job background
    Full time
    Description

    The role of a Restaurant Expo, short for Expeditor, is crucial in ensuring the smooth and efficient flow of operations in a restaurant. The expo acts as a liaison between the kitchen staff and the front-of-house team, playing a pivotal role in coordinating food orders, ensuring accuracy, and maintaining overall quality control. The primary responsibilities of a Restaurant Expo include:

    1. Order Coordination:
      • Receive and organize incoming food orders from the kitchen.
      • Verify that each dish meets the established quality standards before it leaves the kitchen.
    2. Communication:
      • Effectively communicate with the kitchen staff, chefs, and front-of-house team to convey order details, special requests, and timing requirements.
      • Facilitate clear communication between the kitchen and serving staff to avoid any misunderstandings or delays.
    3. Quality Control:
      • Inspect each dish to ensure it meets the restaurant's presentation and quality standards before it is sent to the dining area.
      • Check that all components of a dish are included and that it aligns with customer specifications.
    4. Timing and Prioritization:
      • Coordinate the timing of various dishes to ensure that they are ready to be served simultaneously, maintaining consistency in service.
      • Prioritize orders based on dining room traffic, special requests, or specific customer needs.
    5. Expedite Service:
      • Ensure that all orders are delivered to the correct tables promptly.
      • Work closely with servers to manage the pace of service and avoid bottlenecks in the dining experience.
    6. Problem Resolution:
      • Address any issues or discrepancies in orders promptly and professionally.
      • Collaborate with kitchen staff to resolve any challenges related to order accuracy or timing.
    7. Organization:
      • Maintain an organized and clean workspace to facilitate efficient order handling.
      • Keep track of open orders, ensuring that each one is attended to in a timely manner.
    8. Menu Knowledge:
      • Stay informed about the menu, including ingredients, preparation methods, and any specials.
      • Assist servers with any questions they may have about the dishes.
    9. Team Collaboration:
      • Foster a positive and collaborative working relationship with kitchen and front-of-house staff.
      • Provide support to team members during busy periods.
    10. Adherence to Policies:
      • Follow all restaurant policies, including health and safety regulations, to ensure a safe and clean working environment.
    A successful Restaurant Expo is a multitasker with excellent communication skills, a keen eye for detail, and the ability to thrive in a fast-paced restaurant environment. They play a crucial role in delivering a positive dining experience by ensuring that orders are accurate, well-timed, and meet the restaurant's quality standards.
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