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    Field Engineer - Jersey City, United States - JobsRUs

    JobsRUs
    JobsRUs Jersey City, United States

    2 weeks ago

    JobsRUs background
    Description

    Job Description

    Job Description
    JobsRUs.com is looking for a Field Engineer to join the team of our client located in Jersey City, NJ!
    Exciting Benefits Available!
    Get Paid Weekly!
    $25.00/Hour

    Description:

    As a Field Engineer 3, your main tasks will involve installing, diagnosing, maintaining, and servicing computer-related products such as desktop and laptop computers, printers, network devices, standard software, and low-end servers at customer sites and depot locations. This role is ideal for experienced desk side support technicians. You will receive guidance from Help Desk, Service Desk, or scripts while utilizing standard methods, techniques, and tools. Your expertise will be pivotal in solving product support issues that require personalized knowledge beyond the scope of the service desk. Your responsibilities will vary from troubleshooting and repair to handling complex device issues, including PC and laptop reloading, server optimization, and HW/SW networking product installations.
    Responsibilities:
    • Provide software, hardware, and networking support for desktops, laptops, and servers
    • Maintain and support legacy products
    • Assist in core server product support
    • Perform disk replacements on enterprise storage systems
    • Install and manage PCs, software, networks, servers, and peripherals
    • Support network operations and maintenance
    • Execute installations, relocations, additions, and changes as needed
    • Test and certify PCs, networks, servers, and approved client applications
    • Offer follow-up on issues or escalations
    • Maintain professionalism and ensure customer satisfaction throughout service delivery
    • Meet client-specific Service Level Agreements and update incident and request tickets within the ticketing system


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