- PTO: 18 days of PTO in a year
- LMT contributes $850 a month to your Benefits Package
- LMT offers a company matched 401k plan, up to 4%, after 1 year of active employment
- Company paid professional development opportunities for professional certifications and soft skills training
- Opportunities for community involvement
- Collaborate with the team to develop and implement IT solutions tailored to meet client needs
- Provide on-site and remote technical support to clients, including troubleshooting hardware, software, and network-related issues
- Conduct proactive system monitoring and preventive maintenance tasks
- Document all activities, configurations, and resolutions accurately and comprehensively
- Respond to ticket escalations for your assigned Clients
- Regularly communicate with clients on the status and resolution of issues
- When necessary, act as the liaison to client vendors for printers, accounting packages, wiring projects, etc.
- Upon completion of tasks or tickets, update LMT's PSA platform with detailed documentation and accurate time entries
- Ensure accurate documentation for your assigned clients by regularly reviewing and updating documentation
- Timely response to client tickets to meet Service Level Agreements (SLAs)
- Daily review of caseloads for your assigned clients
- Provide after-hours and weekend support on a rotational basis
- Stay up-to-date with the latest technologies and industry trends to provide innovative IT solutions
- Minimum 2 years of experience supporting servers, workstations, printers and network switches
- Previous experience servicing and troubleshooting:
- Troubleshooting enterprise systems
- Knowledge of VMWare and/or Hyper-V a plus
- Ability to diagnose and prioritize client issues and properly manage client expectations
- Demonstrated problem-solving skills and critical thinking ability
- Excellent listening and communication skills, both verbal and written
- Excellent documentation skills
- Commitment to knowledge sharing among team members
- Certifications: A+, MCP, MCSE, CCNA, and other related certifications a plus
- Knowledge of ConnectWise a plus
- Experience with enterprise backup solutions
- Experience with SonicWall
- Experience managing Microsoft Azure Cloud Computing Services
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Account Engineer - Rochester, United States - LMT Technology Solutions
Description
Job Description
Job DescriptionDescription:LMT Technology Solutions ) is a leading full-service Managed Services Provider (MSP) headquartered in downtown Rochester, NY, that serves the Rochester, Buffalo, and Finger Lakes region.
Our services include IT Managed Services, Professional Services, Security and Compliance Services, Security Awareness Training, Business IT Consulting, Software Development, and Cloud Services. The cornerstone to LMT's success is our employees. We cultivate a culture of encouragement and growth through professional development, collaboration, and innovation for our LMT Team. Through generous contributions to healthcare benefits, 401(k) matching, opportunities for advancement, a fully stocked fridge with snacks and sodas, and the occasional office dog visit, we strive to make our employees feel valued and appreciated.
Position Overview:
If you are a dedicated IT professional who thrives in a fast-paced environment and enjoys working closely with clients to deliver exceptional IT services, we would love to hear from you As an Account Engineer, you will be part of a team that provides onsite and remote support while under the guidance and assistance of a Senior Engineer. As the team member with the most hands-on knowledge of your assigned clients' IT systems and network infrastructure, you will work closely with your clients to provide technical support, expert guidance, and regularly scheduled maintenance. This position requires a high level of technical expertise, excellent collaboration and teamwork skills, a passion for learning, and a desire to provide exceptional customer service.
Perks:
LMT provides a very competitive compensation package which includes a competitive base salary, an annual bonus, long-term incentives and a Comprehensive Employee Benefits Package.
Day to Day Duties of the Account Engineer:
The Account Engineer will have the opportunity to work with diverse technologies and solve complex IT challenges for LMT clients.
Microsoft Windows Server, Exchange Server, DNS, DHCP Server, SQL Server, and AD
365 user, mailbox, and SharePoint accounts
Microsoft Hyper-V or ESXi hypervisors
Microsoft Windows 10, 11
Microsoft Office Suite
Additional Preferred Skills
