Case Manager - Tempe, United States - CRISIS PREPARATION AND RECOVERY INC
Description
The Case Manager is responsible for assisting the providers with case management support by identifying needs and providing resources to patients, as well as coordinating and collaborating with CPR clinicians, health plans, medical/behavioral health providers, and other community organizations.
Outreach, engagement, and coordination will be an important and necessary function of this position, and will be based on individual needs.
Knowledge and Skills:
- Communication Skills: Must be comfortable engaging in conversation over the phone, and in person, with both patients and other medical/behavioral health professionals, and community organizations. Communication must be professional, calm, and sensitive at all times.
- Behavioral Health Skills: must possess a working knowledge of behavioral health symptoms, presentations, diagnoses and treatments. Must be able to interact with patients who are experiencing chronic or acute mental illness. This may include deescalation and rapport building in order to obtain needed information.
- Organizational Skills: Must be able to accurately collect, document, and track a large amount of patient data.
- Computer Skills: Must be able to accurately and thoroughly document in patient charts and other platforms.
- Outreach, Research and
Networking Skills:
Must be comfortable researching, reaching out to resources and community partners to build and maintain a functional referral source base
Duties:
- Coordinate with various stakeholders to support needs of patients and appropriate levels of care.
- Engage with patients to support postdischarge from inpatient facilities; provide face to face, telehealth and/or telephonic services.
- Triage patients, assessing safety and resources needed.
Qualifications and Education Requirements- Bachelor's Degree Preferred 2 or more years of experience in behavioral healthManager
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