Body Repair Inspector, G-16 and Various Languages - Onondaga, United States - Motor Vehicles, Department of

Motor Vehicles, Department of Onondaga, United States

1 month ago

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Full time

Description

Duties Description Duties Description:

A Body Repair Inspector conducts investigations to review and resolve consumer complaints involving body repair and other automotive services; inspects body repair shops and other facilities for compliance with applicable laws, rules and regulations.

Under the general direction of a Senior Automotive Facilities Inspector:

Investigates consumer complaints involving non-quality repair work, improper inspections, unauthorized work, fraudulent repair, inadequate working condition of - - vehicles at time of sale, overcharging, improper diagnosis and other deceptive practices.
Interviews consumers, facility owners and other parties to determine the validity of complaints or violations.
Gathers, labels, and prepares case evidence, and recommends and conducts concealed identity investigations when appropriate.
Drafts narrative case reports that summarize the findings and recommendations for all investigations.
Examines vehicles, vehicle components, and documents, and appraises and evaluates completed repair work to determine if quality work has been performed and meets acceptable standards.
Writes physical damage reports and analyzes and deciphers insurance company vehicle damage estimates.
Appraises financial losses of consumers and recommends restitution amounts.
Resolves questions regarding dealer responsibilities in registering and retitling rebuilt or impounded vehicles.
Determines if service providers follow proper repair procedures involving computerized or electronic diagnostic equipment.
Investigates customer appeals of emission inspection waiver denials due to unsatisfactory repair work and resolve disputes.
Serves suspension and revocation orders issued against automotive facilities.
Provides technical advice and training to Department of Motor Vehicles personnel as required.
Conducts vehicle inspection certification classes for individuals wishing to become certified by the Department.
Serves as liaison to various industry, consumer and public interest groups, and addresses various groups regarding vehicle safety programs.
May conduct inspections of automotive facilities applying for various licenses.
May develop and prepare case exhibits for the hearing, serve civil penalty orders and testify as an expert witness in civil court.

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