IT Service Desk Professional - Malvern, United States - Tranzeal Inc

Tranzeal Inc

Verified Company

Malvern, United States

1 day ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title:
IT Service Desk Professional I

Location:
Malvern, PA / Remote

Duration: 6+ months (Possibility for extensions)

No

of positions:
10

Pay Rate:
$21.57/hr

- $22.50/hr

Duties:

Using basic IT Knowledge and problem solving skills, ask the appropriate probing questions to determine, diagnose and solve computerrelated issues
Provide maximum customer service and issue ownership
Provide oncall support as scheduled during nonbusiness hours
Log and document troubleshooting steps taken, and solutions applied, in a manner consistent with current knowledgebase practices
When necessary, escalate incidents to the appropriate next level support team
Communicate with customers, providing status updates and followup to ensure satisfaction
Communicate trends and undocumented issues to supervisor, Floor Coach, NOC, and other IT teams as necessary
Complete additional tasks and projects as assigned by Service Desk leadership

Skills

Six months of related experience
A combination of experience and/or technical certifications may be considered in lieu of the educational requirements
Knowledge of computer, printer, and network troubleshooting and installation procedures
Demonstrated ability to diagnose and troubleshoot Microsoft products
Commitment to Client's values of Service Excellence, Integrity, Team, Continuous Improvement, Accountability, Fulfillment and Fun with ability to demonstrate those positively and proactively to patients, coworkers, management, physicians, and/or vendors in every day performance and interactions
Demonstrated ability to work in a team environment as well as independently
Superior customer service skills and phone etiquette
Excellent documentation skills
Ability to work evening, weekend, and holiday coverage as needed and scheduled
Ability to travel up to 5%

Education:

Minimum of HS diploma/GED and Oneyear certificate from college or technical school or at least 1 year customer service related experience and/or training or equivalent combination of education and experience

Job Type:
Contract

Pay:
$ $22.50 per hour

Expected hours: 40 per week

Experience level: