Assistant Manager - Sammamish, United States - Club Pilates

Club Pilates Sammamish, United States

2 weeks ago

Description

Job Description

Be a part of the growing boutique fitness industry and join our Studio Team Interact directly with members and prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment Riser Fitness, established in 2013, is a multi-unit operator and developer of the Club Pilates franchise system. With locations in AZ, CA, CO, OR, and WA. Riser is one of the largest and longest operating franchisees. Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Committed to providing affordable and accessible Pilates to the community, class formats target a wide range of clients' needs – from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. Its over 2200 instructors provide over 17 million workouts a year to tens of thousands of members. Club Pilates has been recognized in Inc Magazine's Inc. 500 and Inc. 5000 List two years in a row as well as Entrepreneur Magazine's Franchise 500 two years in a row.

Position Overview:

We are seeking a dynamic and organized Assistant General Manager to join our Pilates studio team. As the Assistant General Manager, you will play a vital role in supporting the General Manager (GM) in overseeing the day-to-day operations of the studio. Your primary responsibility will be to assist the GM in managing staff, ensuring excellent customer service, and maintaining a smooth and efficient studio environment.

Duties and Responsibilities

Ensure excellent customer service by creating a welcoming and friendly environment and addressing customer concerns or complaints
Responsible, along with the General Manager and Sales Associates, for ensuring that studio membership and revenue goals are met through personal sales and training staff
Responsible for helping to build the studio community through organizing and executing events
Assistant the General Manager in supervising and managing staff, including hiring, training, and scheduling
Be the direct point of contact for all staff with General Manager is off
Oversee all billing issues (membership agreements, cancellations, freezes, failed payments, etc)
Assist with retail displays, sales, and inventory
Responsible for posting social media stories
Maintain cleanliness and organization in the studio.
Work collaboratively on monthly studio plans, grassroots marketing, and promotional activities
Any other tasks required to meet company goals

Skill Sets

Self-starter who also has a flexible schedule and strong work ethic
Highly energetic, positive and enthusiastic with strong interpersonal skills
Ability to multi-task and function in a fast-paced environment, often with changing priorities given needs of students, business and management.
Dependable and accountable with strong sense of urgency
The ability to resolve employee customer conflicts in a positive, professional and timely manner
Must be customer focused and deliver company's high level of customer service at all times in a professional, courteous, sensitive and friendly manner
Strong written and verbal skills
Comfortable with computers and effective at learning and using the necessary software products

COMPENSATION & PERKS:

· This position offers a competitive hourly wage and Commission paid on sales.
· Opportunity for growth within the studios including additional sales and management positions
Job Type: Full-time
Salary: $19-$21 per hour plus commission

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