Customer Service Admin - Houston, United States - Parker Hannifin Corporation

Parker Hannifin Corporation

Verified Company

Houston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Org Marketing Statement

With annual sales exceeding US $13 billion, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of commercial, mobile, industrial, and aerospace markets.

Parker Hannifin employs more than 57,000 people in 43 countries.

About Us

Engineering Expertise

Diverse Materials & Technology Capabilities

EPS Division's innovative material portfolio and diverse technology capabilities give customers options.

Our focus is on not only helping customers select the ideal seal product, we work with them to engineer ideal sealing solutions that optimize equipment performance.

Standard Product & Highly Customized Solutions

We design products and materials that enhance our customer's ability to increase productivity and profitability.

Whether achieving it with standard product, market-driven products, or a highly customized solution developed to customer specifications, our commitment is to deliver reliable, quality products that minimize downtime and maximize equipment performance.

We are more than a seal manufacturer - we work with you to solve problems - allowing you to get your products to market quickly and safely.

For over 65 years we've been designing, engineering, and manufacturing quality products for some of the biggest names - worldwide - in industries serving the following industries: Oil & Gas, Mobile Equipment, Industrial Equipment, Automotive & Transportation Aerospace, Consumer, Medical & Life Sciences.

Position Summary

Administers customer service accounts of moderate scope and complexity to achieve division business objectives as well as meet customer performance expectations.

Responsible for seeing the direction and oversight of assigned customer accounts carried out. Interprets customer requests, monitors performance and delivery, investigates complaints, and negotiates pricing and discounts based upon predetermined scope.

Responsibilities

Enters orders into computer system, verifies all information entered, interfaces with shipping as needed and maintains files for this paperwork.
Quickly and accurately responds to customer requests.
Acts as a liaison and expedites process between customer and production.
Handles cancellations or changes in sales orders internally or externally, and communicates the changes to the related internal departments or the customer.
Maintains close liaison with Manufacturing to ensure that delivery dates are quoted within a timeframe that is attainable while following the guidelines of the ontime delivery program.
Participates in training sessions, meetings, skill building and professional development classes.

Qualifications

Education:
High school diploma or GED
Experience: 1 year of related experience in data entry and customer experience
Excellent written, verbal, knowledge, and interpersonal communication skills for effective interface with all internal and external contacts.
Woking knowledge of Microsoft PC software (e.g., spreadsheets, word processing, databases and presentations).

Conditions of Employment

Parker Hannifin

Equal Employment Opportunity
("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to

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