Food & Beverage Manager - Atlanta, United States - Illuminarium

Description

** Food & Beverage Manager**

**Job Category****:** Food & Beverage **Requisition Number****:** FOODB005465 Showing 1 location **Job Details**

**Description**

**LEGENDS**

Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

**LEGENDS ATTRACTIONS**

Global Attractions is the newest business vertical and is quickly expanding. Starting with One World Observatory sitting high above Manhattan at the top of the tallest building in the Western hemisphere and now expanding all over the world, the Attractions vertical brings together all of Legends 360-degree capabilities to develop unparalleled experience in one awe-inspiring space, featuring some of the most spectacular views and newest technology around the world. For each location, we operate the tour experience, ticket sales, hospitality offerings, special events, and sponsorship - all to elevate the guest experience at the top. Some of the venues include One World Observatory in NYC, OUE Skyspace in LA, The Observation Deck at CEB Tower, The View at the Shard in London, Sky View Observatory in Seattle, Skyrise Miami, and more.

**ILLUMINARIUM EXPERIENCES**

The latest addition to our Global Attractions portfolio, Legends has been chosen as the exclusive operator of lluminarium Experiences: cutting edge immersive, experiential entertainment spectacles. Located in major cities and tourism destinations around the world, these custom-designed venues, or Illuminariums, will surround visitors in a 360x360 sensory experience, using advanced laser projection mapping and sound systems to transport guests to places they may never otherwise visit: the worlds best safari, an expedition to Mars, or even a trip back in time to visit ancient civilizations. After hours, Illuminariums will transform into unique spaces for corporate and private events, as well as immersive club/bar experiences, on the weekends. As museums are to art, cinemas are to movies, Illuminariums are to experiential entertainment.

**THE ROLE**

The Food & Beverage Manager is responsible for managing the daily operations of our bar, small plates and fine dining restaurant including: employee performance management, inventory controls, optimizing profits and providing exceptional guest experiences.

**ESSENTIAL FUNCTIONS**

Oversee the flow of guests within the restaurant, bar and caf

Managing the reservations system and host team

Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed

Oversee day to day restaurant and caf operations including: staff assignments, side-work supervision, inventory management and closing procedures including cash handling and POS reporting

Conduct pre-shift meetings to inform staff about daily specials, VIP guests and reservations for that day

Act as a sommelier by using wine and cocktail knowledge to make informed wine and beverage pairing recommendations

Inspect dining and serving areas to ensure cleanliness and proper setup

Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service

Ensure all Special Occasion arrangements are delivered with ease (eg. Birthdays, Anniversaries, Honeymoons, etc.)

Order or requisition supplies and equipment for tables and serving stations

Evaluate performance, coordinate scheduling of personnel to provide adequate staffing, instruct employees on policies, procedures, duties and activities; handle disciplinary matters

Provide efficient service and quality products by maintaining positive customer and client relations through effective communication and prudent financial practices

Maintain positive client relations and anticipate guest needs and ensure guest service in accordance with Legends standards; investigate food quality and service complaints

Pro-actively deal with guest queries, advising guests on menus and beverage selections, ensure satisfaction with food and service, and if necessary respond to complaints in an expeditious manner

Maintain an accurate and up-to-date plan of restaurant staffing needs

Prepare schedules and ensure that the restaurant is staffed for all shifts

Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards

Ensure that financial (invoices, reporting) and HR/Payroll related administrative duties are completed accurately, on time and in accordance with company policies and procedures

Supervise general cleaning tasks using standard products as assigned to adhere to health standards

Maintain a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectivenesS

**QUALIFICATIONS**

The ideal candidate will have a Bachelor's degree with a minimum of 3 years of experience in a fine dining and casual restaurant environment. A combination of practical experience and education will be considered as an alternative

Knowledge of fine wines and beverage programs required

Must possess a strong knowledge of food and beverage procedures, controls and administration as well as complete awareness and ability to perform all foodservice functions

Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment

Customer service oriented with the ability to communicate with employees, vendors, client representatives and guests in a positive and professional manner

Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays

Must be able to work in a team environment

Knowledge of accounting policy and procedures and POS Systems is preferred

Proficiency with technology, including Microsoft Word, Excel, and PowerPoint

A genuine interest and understanding in food and drink wine and cocktail knowledge is essential

Must have excellent knowledge of food and beverage preparations, service standards, guest relations and etiquette

Knowledge of the appropriate table settings and service ware

Current NYC Food Protection Certification

**Qualifications**

**Skills**

**Preferred**

**Communication** *Expert* **Behaviors**

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**Motivations**

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**Education**

**Preferred**

Bachelors or better in Hotel/Restaurant Management.

**Experience**

**Licenses & Certifications**

**Preferred**

Alcohol Awareness

Certified Manager