- Bachelor's degree in business administration, organizational design and development, psychology, human resources, industrial relations, or another related field.
- Ten or more years of experience in one or more of the following fields: human resources, human capital management, HR employee and labor relations or talent management.
- Previous HR leadership experience working in intercollegiate athletics and/or sports administration.
- Four or more years of experience leading teams in a management or leadership role.
- Strong knowledge of a broad range of HR functions including total rewards (including compensation, recruitment, employee, and labor relations), talent management (including performance management, learning and development), continuous process improvement, change management, training, diversity, equity and inclusion strategies, workforce planning, and organizational development.
- Ability to consult with business/organizational units about strategically managing talent including workforce planning, talent assessments and performance management.
- Experience guiding a team with demonstrated values and leadership skills.
- Demonstrated relationship building skills to collaborate effectively with individuals at all levels of an organization.
- Strong presentation, communication, teaming capabilities and demonstrated high level writing ability.
- Demonstrated planning and organizational skills, effective time management abilities and a growth mindset.
- Demonstrated knowledge of labor and employment laws and compliance.
- Knowledge of current federal and state labor and benefits laws and regulations including ADA, ADEA, COBRA, EEOC, ERISA, FLSA, FMLA, Health Care Reform Act, HIPPA, OSHA, Pension Protection Act, Title 7, USERRA.
- Familiarity with state laws such as CFRA, DFEH, IWC, PDA, Paid Family Leave, SDI, Unemployment, and Wage Orders.
- Ability to exercise discretion with confidential information.
- Strong oral and written communication skills with the ability to tailor delivery to various audiences.
- Proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
- This position is onsite and requires being onsite five days a week.
- Advanced degree in business administration, organizational design and development, psychology, human resources, industrial relations, or related field.
- Twelve or more years of experience in one or more of the following fields: human resources, human capital management, HR employee and labor relations or talent management.
- Experience in higher education and/or serving in a consultative role directly advising business leaders.
- Six or more years of experience leading teams in a management or leadership role.
- Knowledge of industry trends and leading practices in HR client service methodologies including serving as a data-driven problem solver, influencing at all levels, and serving as a trusted coach and independent voice.
- Proven experience creating business and action plans transforming the HR Partner role from a tactical to strategic HR service provider.
- Ability to interface with all levels of the organization, influence decision makers and set and manage expectations.
- Developed client-relationship management skills, along with demonstrated experience in developing consultative relationships with leaders.
- Ability to successfully work in a consensus decision-making environment.
- Developed team-based management style with the ability to drive change while maintaining an ethical, equitable, consistent, and team-focused work environment.
- Ability to mentor and develop staff by outlining goals, objectives, implementing support (e.g., teaching) and performance measures and encouraging continuous learning, realignment, and training.
- Ability to enhance and apply strategic initiatives in daily operations, providing guidance and support, as necessary.
- Experience in a unionized environment.
- Familiarity with NCAA and Big 10 Conference regulations.
- Chartered Institute of Personnel and Development (CIPD), Certified Professional in Learning and Performance (CPLP), Organization Development Certified Professional Program (ODCP), Society for Human Resource Management Certified Professional/Senior Certified Professional (SHRM-CP/SHRM-SCP), Professional in Human Resources/Senior Professional in Human Resources (PHR/SPHR) or other similar certifications.
- Understanding and applying human resources leading practices and key data to contribute to the client unit's near and long-term strategies and goals. Possessing an understanding of the strategic role of HR Partners in enabling a unit's strategy and goals. Applying a deep knowledge of HR client services, employee relations, talent management, compensation, learning and development, organizational development, and design, change management, and diversity, equity, and inclusion to guide the HR client services team in providing strategic direction to units.
- Demonstrating credibility and workforce strategy and analytics expertise in all interactions with client unit leadership. Demonstrating a broad understanding of units' business needs and delivering forward-thinking, world-class HR support for those needs. Understanding the value in and driving the use of people analytics to enable data-driven decision making.
- Defining the HR and people strategy for the client unit they oversee based on leading industry practices and talent/organizational data. Equipping HR team with tools necessary to function as an outstanding strategic advisor. Working with HR centers of expertise to establish a plan to transform the in-unit HR role from a tactical to strategic HR service provider including the design/implementation of assessments, gap analysis, up-skilling/learning initiatives, and communications plans for units. Emphasizing the importance of service excellence by interweaving it into project details, measurements and development and training of the team. Interacting regularly with stakeholders to collect feedback and ascertain ways to continually improve client services delivered. Creating HR systems and business processes with stakeholders and customers in mind. Meeting deliverables according to planned deadlines.
- Working closely with HR Partners to ensure stakeholder buy-in for processes and strategies. Effectively communicating and presenting to stakeholders of various levels in the organization. Engaging with HR leaders to stay up to date on areas of expertise, changes in policy, etc. Consistently communicating with direct reports as well as HR customers to understand existing challenges and areas of opportunity. Gathering structured feedback from HR customers to enhance programs and ensure consistency in approach. Providing feedback to the HR Solution Center regarding transactional services and knowledge content provided for purposes of continuous improvement.
- Maintaining regular touchpoints with centers of expertise to ensure HR Partners are equipped with relevant and current data, analytics, policy, and industry knowledge to effectively serve their clients. Providing innovative guidance and recommendations to unit leaders based on HR leading practices and data. Continuously upgrading knowledge, skills, and abilities needed to keep abreast of regulation/policy changes.
- Overseeing a team of designated HR Partners and providing strategic direction and leadership. Partnering with HR customers, unit leaders, and HR Partners to define learning, career mobility opportunities and develop succession plans. Employing high ethical and equitable management standards, creating a high performing, and engaged team. Continuing to develop objectivity and critical-thinking skills to make sound judgments based on keen analysis, leading practices, and an understanding of desired outcomes. When necessary, escalating HR issues in a timely manner.
- Integrating USC's unifying values including integrity and accountability throughout all organizational and HR practices. Developing credible relationships from demonstrated ethical judgment, behavior, and practiced confidentiality. Promoting an environment that fosters inclusive relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold principles of the USC culture and values including Code of Ethics.
- Disseminating unit, university and HR strategies to the unit HR team and discussing key elements and individual responsibilities to deliver on the strategies. Establishing near and long-term HR strategies and goals within the HR community and related units to achieve desired outcomes. Analyzing current and anticipated conditions and limitations that may affect ability to achieve strategic outcomes. Reassigning staff responsibility as needed to avoid challenges or roadblocks to success. Demonstrating, through words, actions, and ideas, alignment to USC's strategic plan and the HR organization's strategic plan. Enabling the university to fulfill its academic and people missions through enhanced HR service.
- Performing other related responsibilities as requested and when necessary. The university reserves the right to add or change duties at any time.
-
Client Service
1 week ago
VCA Animal Hospitals Los Angeles, United States**Who We Are...** · VCA Animal Specialty & Emergency Center (ASEC) is a multi-specialty and emergency practice located in west Los Angeles. · **What We Do** · Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Imaging (CT, Fluoroscopy) and Cardiology. ...
-
Client Service
7 hours ago
VCA Animal Hospitals, Inc. Los Angeles, United StatesWho We Are... VCA Animal Specialty & Emergency Center (ASEC) is a multi-specialty and emergency practice located in west Los Angeles. What We DoEmergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Imaging (CT, Fluoroscopy) and Client Service, Assistant Mana ...
-
Client Services Associate
1 week ago
Manhattan West Enterprise Los Angeles, United StatesManhattan West Enterprise Company ("Manhattan West") is seeking a Client Associate to join our Wealth Management team. This is an excellent opportunity to join a modern and fast-growing investment firm that provides proprietary alternative investments across multiple asset classe ...
-
Client Service Representative
1 week ago
VCA Los Angeles, United States Full timeVCA Veterinary Specialists of the Valley is seeking a Client Service Representative to complement our talented team in Woodland Hills, California. We have full-time or part-time positions available, 8hr shifts, day, evening and/or overnight with the flexibility to work at least ...
-
Client Service Specialist
3 weeks ago
Saunders Staffing Agency Los Angeles, United States Full timeThe Client Service Specialist provides administrative client services to both internal and external clients. · In this capacity, the Client Service Specialist will: · Maintain a consistent physical presence required to facilitate an interactive and collaborative environment ensur ...
-
Client Service Representative
3 weeks ago
VCA Los Angeles, United States Full timeDescription · : Client Service Representative · We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet's health is our top priority and excellent service is our goal – very seriously. With e ...
-
Client Services Representative
1 week ago
Adeedo Drain Plumbing Heating And Air Los Angeles, United StatesWe are looking for a dynamic, career-minded Client Services Representative to provide excellent customer service and support to clients. The successful candidate will be able to address clients' inquiries, ask appropriate questions, and provide solutions. Whether they are members ...
-
Client Service Leader
1 week ago
CDM Smith, Inc. Los Angeles, United StatesWe are looking for an experienced Client Service Lead to support and drive business for our large water resources division in Southern California. If you are looking to work with a group of industry leaders serving amazing clients and projects then w Leader, Client Service, Water ...
-
Client Service Associate
1 week ago
Vince Holding Corporation Los Angeles, United StatesTitle Client Service Associate Salary Range The anticipated base salary range for this position is $20 to $22 hourly. Exact salary depends on several factors such as experience, skills, and budget. Salary range may vary based on geographic location. Client Service, Associate, Ser ...
-
Client Service Administrator
7 hours ago
Cerity Partners Los Angeles, United StatesJob Details · Level · Experienced · Job Location · Los Angeles Figueroa St - Los Angeles, CA · Position Type · Full Time · Salary Range · $125, $150,000.00 Salary/year · Job Category · Finance · The Client Service Administrator will be responsible for managing all administrative ...
-
Client Service Representative
5 days ago
M. Coast Enterprise Los Angeles, United StatesWe have recently expanded to new markets and new campaigns due to exceeding expectations this past year During this massive period of growth, our client is asking us to train and develop our entry-level Client Service Representative team into future leaders and human resource dir ...
-
Client Services Coordinator
5 days ago
Quad Los Angeles, United StatesAs a global marketing experience company, Quad's goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We've built ...
-
Client Service Specialist
2 days ago
CCG Business Solutions, LLC Los Angeles, United StatesJob Description · Job DescriptionCompany Description · CCG Talent Management is a business solutions company. We provide business consulting and talent placement services. Our team understands the principles of connecting purpose to business and career placement. The Talent Manag ...
-
Client Service Associate
1 week ago
Vince Los Angeles, United StatesTitle · Client Service Associate · Salary Range · The anticipated base salary range for this position is $18 to $20 hourly. Exact salary depends on several factors such as experience, skills, and budget. Salary range may vary based on geographic location. · Location · Los An ...
-
Client Services Coordinator
2 weeks ago
Quad/Graphics Los Angeles, United StatesAs a global marketing experience company, Quads goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. Weve built a ...
-
Manager, Client Services
7 hours ago
Wasserman Los Angeles, United StatesWasserman is a leading marketing, management, representation and sales business that serves talent, brands and properties on a global scale. We operate at the epicenter of sports, music, entertainment and culture, empowering clients, igniting passions and inspiring fans worldwide ...
-
Client Service Specialist
2 weeks ago
Saunders Staffing Agency Los Angeles, United StatesThe Client Service Specialist provides administrative client services to both internal and external clients. · In this capacity, the Client Service Specialist will: · Maintain a consistent physical presence required to facilitate an interactive and collaborative environment ens ...
-
Client Service Manager
6 hours ago
Crown Castle Los Angeles, United StatesStrong commitment to deliver exceptional customer service · Proven ability to work well with external and internal customers · Excellent presentation skills · Strong organizational, administrative, and time management skills · Excellent negotiation skills with proven ability ...
-
Client Service Specialist
5 days ago
CCG Business Solutions, LLC Los Angeles, United StatesCompany Description · CCG Talent Management is a business solutions company. We provide business consulting and talent placement services. Our team understands the principles of connecting purpose to business and career placement. The Talent Management Division is currently seek ...
-
Client Services Coordinator
1 week ago
Quad Los Angeles, United StatesAs a global marketing experience company, Quads goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. Weve built a ...
Director, Client Services - Los Angeles, United States - University of Southern California
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Summary
The Director, Client Services will oversee a dynamic team of HR Partners (HRPs) to serve our athletics department at the university.
This individual will co-define the talent strategy for the client group and enable their HR Partners to function as effective thought partners and key advisors to units on organizational and workforce strategies.
This is a hands-on role that will work across the HR function to ensure the team of HR Partners is equipped with current data, analytics, policy, and industry knowledge to effectively serve the client.
The Director, Client Services will apply leading HR practices and deep domain knowledge to ensure their team is equipped with tools and strategic guidance needed to transform business strategies and goals into talent solutions that improve the employee experience and achieve business goals.
This role will help enable USC's mission and vision while championing USC's culture and values.Minimum Qualifications
The candidate for the position of Director, Client Services must meet the following qualifications:
The ideal candidate for the position of Director, Client Services has the following qualifications:
The candidate for the position of Director, Client Services will be responsible for:
Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.
The annual base salary range for this position is $160,000 - $180,000.
When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
The University of Southern California is an Equal Opportunity EmployerMinimum Education:
Bachelor's degree
Bachelor's degree Business Administration Or
Bachelor's degree Human Resources Or
Bachelor's degree Psychology Or
Bachelor's degree Organizational Development Or
Bachelor's degree in related field(s)
Minimum Experience:
10 years HR and/or human capital management (e.g., employee and labor relations, talent management)
4 years management role
Minimum Skills:
Ability to drive strategies utilizing demonstrated expertise in varied HR domains (e.g., compensation, diversity and inclusion).
Demonstrated expertise in total rewards including compensation, recruitment, employee and labor relations, talent management (e.g., performance management, learning and development), continuous process improvement, change management, training, diversity, equity and inclusion strategies, workforce planning, and organizational development.
Proven success guiding teams with demonstrated values and leadership skills.
Excellent written and oral communications skills, with the ability to exercise discretion with confidential information.
Proven knowledge of current labor and employment laws and regulations (e.g., ADA, COBRA, FLSA).
Demonstrated success consulting with unit leaders on workforce planning, talent assessments and performance management.
Proven and effective planning, organizational and time management skills.
Demonstrated emotional intelligence and excellent interpersonal and conflict-resolution skills, able to develop positive working relationships and strong rapport with people from diverse backgrounds.
Ability to manage one or more direct reports.
Proficiency with Microsoft Office.
Preferred Education:
Master's degree Business Administration Or
Master's degree Human Resources Or
Master's degree Psychology Or
Master's degree Organizational Development Or
Master's degree in related field(s)
Preferred Experience:
12 years HR and/or human capital management
6 years management role
Preferred Skills:
Experience in higher education and/or serving in a consultative role directly advising business leaders.
Ability to drive change while maintaining equitable, consistent work environments.
Demonstrated success implementing industry trends and best practices in HR client service methodologies including serving as a data-driven problem solver, influencing at all levels, and serving as a trusted coach and independent voice.
Experience in leadership/management roles and in unionized environments.
Demonstrated success implementing industry trends and best practices in HR client services.
Ability to enhance and apply strategic initiatives in daily operations, providing guidance and support as necessary.
Developed client-relationship management skills and demonstrated experience developing consultative relationships with leaders.
Proven ability to successfully work in a consensus decision-making environment.
Developed team-based management style with the ability to drive change while maintaining an ethical, equitable, consistent and team-focused work environment.
Ability to mentor and develop HRPs and managers by outlining goals, objectives, implementing support (e.g., teaching) and performance measures and encouraging continuous learning and training.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.
USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance.
We provide reasonable accommodations to applicants and employees with disabilities.Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at , or by email at Inquiries will be treated as confidential to the extent permitted by law.
Read USC's Clery Act Annual Security ReportNotice on Non-Discrimination
Certain positions are subject to background screening
EEO is the Law
EEO is the Law Supplement
Pay Transparency Non-Discrimination
USC is an E-Verify Employer
If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
$9925/9925$