Dispatcher - Jamaica, United States - International Bonded Couriers, Inc.
2 days ago
Description
Responsibilities:
Receive and dispatch drivers for imports, exports, or deliveries
Prioritize calls according to urgency and importance
Use radio, phone, or computer to send drivers, vehicles, or other trucks to appropriate locations
Monitor the route and status of drivers to coordinate and prioritize their schedule
Provide drivers with information about shipments, traffic, obstacles, and requirements
Enter data in the computer system and maintain logs and records of calls, activities, and other information
Develop routes and maintain contact with drivers throughout the day
Collaborate with management to modify daily routes to accommodate the needs of customers
Act as a communication liaison and answer incoming phone calls from drivers on the road
Cultivate strong relationships with drivers and customers to reduce the stress that comes with last-minute schedule changes
Receive emergency and non-emergency calls and record significant information
Address problems and requests by transmitting information or providing solutions
Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries
Strong knowledge of the roadways throughout the NYC area (local & tri-state)
Ability to work in a team environment in high-pressure situations
Strong written and oral communication skills are essential
Available Shifts:
- Sunday
- Wednesday 12:30 pm to 10:00 pm
Requirements:
Proven experience as a dispatcher or relevant position
Experience dispatching drivers to airports
Tech-savvy with knowledge of relevant methods
Fast typing with experience in data entry
Knowledge of procedures and guidelines for emergency situations
Proficient in English (oral and written)
Outstanding organizational and multitasking abilities
Active listener with excellent communication skills
Sound judgment and critical thinking
Must have a personal vehicle to travel to and from work
Pay:
From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- Evening shift
- Weekends as needed
Experience:
- Logistics: 1 year (preferred)
- Dispatcher: 2 years (preferred)
Microsoft Outlook: 1 year (preferred)
Work Location:
In person
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