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Roswell

    front desk representative - Roswell, United States - Nile Womens Health Care

    Nile Womens Health Care
    Nile Womens Health Care Roswell, United States

    3 weeks ago

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    Description

    NileWHC | Full time

    **FRONT DESK REPRESENTATIVE**

    Roswell, United States | Posted on 11/09/2021

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    Work Experience 0-1 year **Job Description**

    **JOB SUMMARY**

    Functions under direction of the Call Center Supervisor. Is responsible for the implementation and evaluation of the patient care process. Demonstrate skills and competency to serve patients. Performs other duties as necessary.

    **SUMMARY OF ESSENTIAL JOB FUNCTIONS**

    Answers all incoming calls in a timely and professional manner, transfers calls appropriately, maintains confidentiality (i.e. quiet and confidential are usually the manner for all phone calls)

    Takes and relays messages in a timely and efficient manner. Checks voice mail when indicated

    Accurately enters personal, guarantor and insurance information into Software Program

    Creates patient registrations; ensure correct spelling of Patients Name

    Collect ID and Insurance Cards

    Schedule/Reschedule appointments for new and returning patients, places appointment reminder calls

    Verify Insurance Company

    Schedule online appointments

    Addresses patient inquiries and provides support as needed

    Performs other related duties as required

    **QUALIFICATIONS**

    Must have a High School Diploma or an equivalent degree

    Experience in call center environment or medical office setting preferred

    Strong data entry skills, general clerical aptitude and basic knowledge of record keeping

    Able to make simple computations and tabulations accurately and with reasonable speed

    Able to deal with a variety of customers professionally and cheerfully, even under pressure

    Provide strong problem-solving abilities

    Maintain confidentiality and discretion as a rule

    Able to understand and follow simple oral and written instructions and adhere to prescribed departmental routines

    Skilled in Microsoft Word and Excel

    **Requirements**

    KNOWLEDGE, SKILLS AND ABILITIES

    Self motivated and self directed, taking action

    Understand the role of teamwork in providing a quality service

    Understand the accuracy when dealing with patients

    Possess a general clerical aptitude and basic knowledge of record keeping

    The ability to communicate effectively with a wide range of people professionally and cheerfully, even under pressure

    Maintain confidentiality and discretion as a rule

    Able to understand and follow simple oral and written instructions and adhere to prescribed departmental routines

    **Benefits**

    **3 weeks vacation time**

    **Health Insurance**

    **Employer Contribution to Health Insurance**

    **401(k) Plan available (after one (1) of employment)**

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