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Outreach Analyst - Boca Raton, United States - CAI
Description
Job ID NumberR2731
Employment Type
Full time
Worksite Flexibility
Onsite
Job Summary
We are looking for a motivated Outreach Analyst ready to take us to the next level If you have customer service and Microsoft Office skills, and are looking for your next career move, apply now.
Job DescriptionWe are looking for a
n
Outreach Analyst
to
enroll new customers, assist with current account maintenance, and answer general inquiries related to the program
.
This position will be
full-time
contract
and
onsite.
What You'll Do
Assists customers and potential customers at outreach events located throughout the State with inquiries regarding the program
Combines product knowledge, good work ethic, effective time management and customer service skills to meet performance standards that positively reflect the client image
Prepares outreach activity reports and provides feedback to assist with program improvements
Performs other duties or special projects as required
What You'll Need
Required:
Strong face to face or phone customer service experience
Ability to communicate effectively, verbally, and in writing
Strong knowledge of principles and processes for providing customer service
Ability to maintain composure in a fast-paced environment
Ability to use internet applications and Microsoft Office Products
Ability to research and analyze information
Strong time management skills
Valid driver's license
Flexible work schedule including weekends
Statewide travel required – travel may include overnight stays
Preferred:
Bilingual Spanish speaker
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to
or – 8111.
Equal Employment Opportunity Policy Statement
It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran.
It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements.
This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran.
Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
