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Seasonal Toll Agent - Elkhart, United States - ITR Concession Co LLC

ITR Concession Co LLC

Verified Company

Elkhart, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Who we are:

ITRCC is dedicated to delivering outstanding customer service focused on safety and built around our core values: Customer Service, Respect, Excellence, Stewardship, and Teamwork. Spanning 157 miles, across northern Indiana, ITRCC implements our core values to offer a safer and more efficient way of commuting.

Why we're different:

ITRCC's efficiency relies on our team members; at the ITRCC you won't just be part of a company, you will be part of a family who respects their members and strives to cultivate sustainability.

We are actively involved in the community and care for the wellbeing of our team members. We understand the importance of work/life balance while offering hybrid schedules for flexibility and productivity.

Summary:

Responsible for customer experience and ensure efficient flow of traffic through the use of roadside system.

Relationships:

Directly reports to the Toll Supervisor Agent.
Interacts with other Toll Road personnel and our customers for the purpose of explaining or interpreting what is required in order to render service, carry out policies and maintain coordination.

Responsibilities:

Performs all tasks safely, complies with all internal and external safety requirements, supports ITRCC safety culture, attends all safety trainings and completes all compliance trainings as required by ITRCC.
Upholds ITRCC's core values: Customer Service, Respect, Excellence, Stewardship and Teamwork (CREST).
Observe for safety issues and take corrective active as necessary.
Greeting customers in a friendly manner
Keeping your designated work area clean at all times.
Responsible for customer experience and ensure efficient flow of traffic through the use of the roadside toll collection system.
Monitors operation and condition of ITRCC property report issues using trouble ticket software.
Incumbent is expected to use good judgment to determine if interdiction is necessary and in what form to assure, we are fulfilling our tasks and responsibilities to our customers and the company.
Perform tasks and duties with the following tolling software systems:
Roadside Toll Collection System
Microsoft Office Tools (Word, Excel, TEAMS, Outlook)
Adobe
DOT Look Up
Performs other duties as required.

***:

Qualifications:

High school diploma/ GED
Must have proven organization skills.
Must possess effective communication skills both written and orally.
Positive outgoing personality with the ability to remain courteous with the public and fellow employees.
Knowledge and experience in Microsoft Word, Excel, TEAMS, and Outlook
Must possess the ability to manage in a fastpaced high stress environment while providing a high level of customer focus.

Desirable Experience: