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    IT Service Delivery Manager - Boston, United States - PRIMUS Global

    PRIMUS Global
    PRIMUS Global Boston, United States

    2 days ago

    Default job background
    Description
    Job Description

    :


    ECOMMERCE AND RETAIL EXPERIENCE IN MANDATE
    Participates in the Program roadmap, rollouts, strategic discussions with internal and customer stakeholders (as and when needed)

    Alignment with Program Director/Business Relationship Managers

    Maintain overall Program-level view with the current state/progress and achievements

    E-Commerce background will be advantage

    Review delivery accomplishments

    • Budgeting preparation and controlling
    Enable additional support from other HCL CoE/Practices

    Track work progress and maintain relationship with other Partners / Vendors / Suppliers

    Oversee Delivery Quality and Customer Escalations

    Experience of managing large scale digital program (25+ Team members)

    Ability to comprehend key digital technologies like Cloud, DevOps and e-Commerce.

    Strong experience in Retail Domain

    Build and maintain the right team to deliver the program/track.


    Identify and discuss any observed concerns with Scrum Master(SM)/Product Owner(PO) to assist the team in achieving successful delivery of iteration/PI objectives.

    Ensure compliance and reporting as defined for the track (in the long term it will come out of JIRA). Raise queries with respective SMs if issues found.


    Advance view of potential risks/escalations and work with SM/PO on Root Cause Analysis, define corrective action and/or remediation/mitigation as appropriate.

    Experience in organizational initiatives

    Value Creation/OCM/CSAT

    Identify learning needs to upskill the team's capabilities.

    Management of service delivery performance and compliance through agreed metrics and Service levels

    Commercially astute with strong negotiation and management skills to deliver supplier performance.

    Ability to communicate effectively across a complex and diverse group of stakeholders.

    Deep and practical ITILv3 knowledge and experience

    Ability and flexibility to work in a virtual environment across multiple time zones.

    Flexibility to work non-standard hours in supporting global production systems.

    Job Type:

    Contract

    Pay:

    $ $65.00 per hour

    Benefits:

    401(k)

    Dental insurance

    Health insurance

    Paid time off

    Vision insurance

    Experience level:

    10 years

    11+ years

    8 years

    9 years

    Schedule:

    8 hour shift

    Ability to Commute:

    Boston, MA Preferred)

    Ability to Relocate:

    Boston, MA 02118:

    Relocate before starting work (Preferred)

    Work Location:

    In person

    #J-18808-Ljbffr
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