Jobs
>
Austin

    Service Desk Team Leader - Austin, United States - Whole Foods Market

    Whole Foods Market
    Whole Foods Market Austin, United States

    1 week ago

    Whole Foods Market background
    Description

    Job DescriptionAre you passionate about technology and looking for a career where you can make a meaningful impact? Join us at Whole Foods Market, where innovation and community converge.

    The Service Desk Team Leader plays a crucial role in ensuring the smooth operation of IT services by managing the Service Desk team.

    This position involves overseeing the day-to-day activities of the Service Desk, including incident management, problem resolution, and service request fulfillment.

    The Service Desk Team Leader maintains high levels of customer satisfaction, optimizing service delivery processes and implementing continuous improvements to enhance the overall efficiency and effectiveness of IT support services.


    Why Whole Foods:


    A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change.

    Our purpose is to nourish people and the planet.

    That means improving how people eat, providing access to fresh and healthy food to people living within food deserts, and so much more.

    Working with us means you are making a difference within your community and beyond.

    We aren't just a grocery store:
    we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry.


    Key Responsibilities:

    Team Management:

    • Lead, motivate, and supervise the Service Desk team, providing guidance and support to ensure high performance and productivity.
    • Establish clear objectives, set performance targets, and conduct regular performance evaluations for team members.
    • Foster a positive work environment that encourages collaboration, innovation, and continuous learning.

    Incident Management:

    • Oversee the timely resolution of IT incidents reported by end-users, ensuring adherence to established service level agreements (SLAs).
    • Prioritize and escalate incidents as necessary, coordinating with relevant stakeholders to expedite resolution and minimize impact on business operations.
    • Conduct root cause analysis for recurring incidents and implement preventive measures to mitigate future occurrences.

    Service Request Fulfillment:

    • Manage the fulfillment of service requests submitted by end-users, ensuring prompt and efficient delivery of IT services and resources.
    • Monitor service request queues, allocate resources appropriately, and track progress to ensure timely completion within agreed-upon SLAs.
    • Identify opportunities to automate routine service delivery tasks and streamline request fulfillment processes.

    Customer Relationship Management:

    • Serve as the primary point of contact for escalations and inquiries from internal stakeholders, ensuring timely communication and resolution of issues.
    • Proactively engage with end-users to gather feedback, assess satisfaction levels, and identify areas for improvement in service delivery.
    • Establish and maintain strong relationships with business partners to align Service Desk services accordingly.

    Continuous Improvement:

    • Drive initiatives to continuously improve Service Desk processes, tools, and capabilities, leveraging industry best practices and emerging technologies.
    • Monitor key performance indicators (KPIs) and service metrics to identify trends, analyze performance gaps, and implement corrective actions as needed.
    • Champion a culture of innovation and continuous learning within the Service Desk team, encouraging participation in training programs and knowledge-sharing activities.

    Qualifications and Skills:

    • Bachelor's degree in Information Technology, or related field, preferred or experience and relevant certifications (e.g., ITIL, HDI) are a plus.
    • Proven experience 4 years in IT service management, with a focus on Service Desk operations and team leadership.
    • Knowledge of Service Now ticketing system a plus.
    • Strong interpersonal and communication skills, with the ability to interact effectively with stakeholders at all levels of the organization.
    • Excellent analytical and problem-solving abilities, with a keen attention to detail and a proactive approach to identifying and resolving issues.
    • Experience in driving process improvements, implementing service desk tools, and optimizing service delivery workflows.
    • Ability to prioritize and manage multiple tasks simultaneously in a fast-paced, dynamic environment.
    • Leadership qualities, including the ability to inspire, coach, and develop a high-performing team.
    • Flexibility to work outside regular business hours and respond to on-call incidents as needed.
    This job description outlines the key responsibilities, qualifications, and skills required for the role of Service Desk Team Leader. It provides a comprehensive overview of the duties involved in managing the Service Desk function and supporting the organizations.

    At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.

    Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

    Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company.

    Please be aware that other career sites may not be accurate or up to date and may even be fraudulent.

    We encourage and recommend all candidates to apply via our site.


    Who are we? Well, we seek out the finest natural and organic foods available, maintain the strictest quality standards in the industry, and have an unshakeable commitment to sustainable agriculture.

    Add to that the excitement and fun we bring to shopping for groceries, and you start to get a sense of what we're all about.

    Oh yeah, we're a mission-driven company too.


    Whole Foods Market attracts people who are passionate - about great food, about the communities they live in, about how we treat our planet and our fellow humans - and who want to bring their passion into the workplace and make a difference.

    Learn more about careers at Whole Foods Market here )

    Privacy Notice )
  • Redwood Ventures

    Team Leader

    2 weeks ago

    Redwood Ventures Georgetown, ID, United States Freelance

    **PERMACON is happy to be your personal companion** Are you looking for a **direct entry**? · Our client, a state-owned IT system house, is looking for a full-time team leader (m/f/d) for payroll in Berlin-Kreuzberg and is hiring through **staffing services**: · **Your tasks as a ...

  • Cascade Ventures

    Construction Team Leader

    1 week ago

    Cascade Ventures Wooldridge, United States

    About the Company · With over 125 years of experience in the field of building technology, Wooldridge is a company based in Kulmbach, Upper Franconia. We provide our customers with expertise for complex project solutions. Our success is driven by innovative visions that are broug ...

  • GLG

    Team Leader, Client Solutions

    2 days ago

    GLG Austin, United States

    One of GLG's many capabilities is finding local expertise in global marketplaces for Americas-based clients. GLG has a dedicated engagement team focused on sourcing experts in China, which consists of personnel located in both the Americas and China to account for time-zone diffe ...

  • Quantum Ventures

    Team leader Technical Documentation

    1 week ago

    Quantum Ventures Austin, United States

    The elumatec AG is one of the world's leading manufacturers and providers of machines for processing premium aluminum, plastic, and steel profiles. The company is part of the Italian Voilàp Group. With its extensive product range, elumatec covers the entire spectrum of users - fr ...

  • Jeni's Splendid Ice Creams

    Team Leader

    2 weeks ago

    Jeni's Splendid Ice Creams Austin, United States

    Serve the ice cream Time magazine calls "the best in America"Gain valuable real-world business and entrepreneurship experience. Work in an environment oriented around serving each other and making people's day. Lead shifts and act as a role model for Team Leader, Team Lead, Leade ...

  • Infosys

    Team Leader

    1 day ago

    Infosys Austin, TX, United States

    Infosys is seeking a Workday Technology Lead with Techno Functional experience. This person will have to lead the integrations track and work with Client Business Teams and IT teams to work on the design, build and testing of integrations end to end. The person should strictly fo ...

  • Yardi Systems

    Team Leader

    1 week ago

    Yardi Systems Austin, United States Full time

    Yardi is seeking a motivated Team Leader to guide our Accounts Receivable team. In this crucial role, you'll ensure that our billing, collections, and financial record-keeping run smoothly and efficiently. Your leadership will be key in maintaining strong relationships with our c ...

  • Infinity Systems

    Team Leader

    1 week ago

    Infinity Systems Williamson, United States

    Williamson is looking for a Freelance Field Team Leader (m/f/d) in the regions of Alsfeld, Bad Hersfeld, Eschwege, Frankenberg, Fulda, Hann. Münden, Kassel, Korbach, Marburg, and Melsungen. · WHAT WE OFFER · * Flexible working hours · * Work-life balance · * Local assignments · ...

  • SilverLinx

    Team Leader

    2 weeks ago

    SilverLinx Pflugerville, TX, United States Freelance

    Locations: Pflugerville, TX · For the Malteser office in Pflugerville, TX, we are currently seeking reinforcements for our facility **St. Teresa in Pflugerville** in part-time (30 hours/week). · Back to all positions · Apply here · **Your responsibilities**: · - Selection of resi ...

  • Cardinal Group Companies

    Maintenance Team Leader

    1 week ago

    Cardinal Group Companies Austin, United States

    The Maintenance Team Leader of an affordable housing asset is primarily responsible for protecting, maintaining, and enhancing the value of the community while also maximizing the living experience for residents and the community. This is accomplishe Team Leader, Leader, Housing, ...

  • CB2 Green Marble Accessories

    Team Leader, Sales

    5 days ago

    CB2 Green Marble Accessories Austin, United States

    **career opportunity** · **Team Leader, Sales** · Location: Austin, Texas Your upbeat attitude and ability to engage customers keeps the sales floor energized and Sales Associates motivated. Under the direction of the Assistant Store Manager, Sales you lead your team to meet da ...

  • The Grounds Guys of Lakeway and Bee Cave

    Operations Team Leader

    5 days ago

    The Grounds Guys of Lakeway and Bee Cave Austin, United States

    Job Description · Job DescriptionOperations Team Leader · Who we are · The Grounds Guys is a full service landscape company in Lakeway and surrounding areas in Austin Texas. We are growing fast and offer great long-term career opportunities for the right candidates who are ready ...

  • Adecco Medical & Science

    LVN Team Leader

    1 day ago

    Adecco Medical & Science Austin, TX, United States

    I am seeking a skilled LPN or MA for our Neurology office in the Austin, TX area. This location is great, and one location so no travel, but there are a total of 4 providers, and it is a busy practice. Apply today and I will be in touch with you asap, as the recruiter. Someone th ...

  • Whole Foods Market

    Meat Associate Team Leader

    2 days ago

    Whole Foods Market Austin, United States Other

    assists the team leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. leads and develops team members. all whole foods market retail jobs require ensuring a posit ...

  • Whole Foods Market

    Produce Associate Team Leader

    2 days ago

    Whole Foods Market Austin, United States Other

    assists the team leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned. leads and develops team members. all whole foods market retail jobs require ensuring a positi ...

  • Whole Foods Market

    Produce Associate Team Leader

    2 days ago

    Whole Foods Market Austin, United States Other

    assists the team leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned. leads and develops team members. all whole foods market retail jobs require ensuring a positi ...

  • Whole Foods Market

    Seafood Associate Team Leader

    2 days ago

    Whole Foods Market Austin, United States Other

    assists the team leader in all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned. leads and develops team members. all whole foods market retail jobs require ensuring a positi ...

  • Whole Foods Market, Inc.

    Service Desk Team Leader

    1 week ago

    Whole Foods Market, Inc. Austin, United States

    Team Management:Lead, motivate, and supervise the Service Desk team, providing guidance and support to ensure high performance and productivity. Establish clear objectives, set performance targets, and conduct regular performance evaluations for team Team Leader, Service Desk, Te ...

  • Smoothie King

    Shift Leader-Team Captain

    1 week ago

    Smoothie King Austin, United States

    Overview: · If youre looking for a purpose and not just a job, join the Smoothie King team and turn your purpose into a fulfilling passion · Since pioneering the first nutritional Smoothie franchise in 1973, our mission has always been to inspire people to live a healthy and ac ...

  • Whole Foods Market

    Seafood Associate Team Leader

    1 week ago

    Whole Foods Market Austin, United States Full time

    Develops and maintains creative store layout and product merchandising. Works with Team Leader to achieve sales, purchasing, and labor targets. Assists Team Leader in analysis of sales, reports, and labor. Assists team leader in annual sales and expe Team Leader, Leader, Departme ...