Crisis Response Coordinator - Towson, United States - TurnAround, Inc.

TurnAround, Inc.

Verified Company

Towson, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

SUMMARY

The Crisis Response Coordinator is responsible for providing crisis intervention services, support, information, and referrals via TurnAround's 24/7 helpline to survivors of domestic violence, sexual assault, and human trafficking.

The Crisis Response
Coordinator will carry out the mission and goals of TurnAround in a trauma informed and responsive manner.

This role coordinates crisis intervention by working closely with referrals for lethality and danger from service providers, medical personnel, law enforcement and other professionals.

CLASSIFICATION:
Part-time = up to 24 hours on weekends and other coverage hours when needed

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answer and respond to 24/7 helpline, text line and other communication channels.
Provide the following services to each caller/inquirer: a. Assess needs and eligibility for services. b. Crisis intervention as needed. c. Offer information and complete referrals internally. d. Provide information about victim's rights, next steps, and community service options. e. Assist with safety planning and brainstorming available options.
Provide intimate partner violence, sexual assault, and human trafficking survivors with information, referral assistance and resources as appropriate.
Complete the lethality and high danger screening assessment tool to assess immediate shelter and services.
Participate in outreach and connect with partner entities and agencies that support victims of intimate partner violence including hospitals, medical centers, colleges, department of social services and law enforcement.
Complete assessments, forms, surveys and other steps associated with shelter placement when needed.
Obtain and record caller/inquirer demographic information and other information in data management system and on other forms.
Locate and update community resource list as needed.
Work with community partners to provide comprehensive information and referrals for crisis services.
Provide check ins via telephone and/or in person to hotel clients to assess need for food and basic toiletry items.
Assist with stocking and organizing office pantries.
Pack basic need bags and transport these items to clients in shelter locations (City and County) when needed.
Provide back up when needed for helpline coverage; and food deliveries and;
Provide information and data related to helpline and text line usage.
Representation of TurnAround with constituents and partnership agencies including meetings with task forces, coalitions and working groups if applicable.
Carry out other duties and initiatives as assigned.

ADDITIONAL DUTIES

Changes to programming could be made based on the agency strategic plan priorities or funding initiatives to better serve and support survivors through crisis response.

Staff members will be provided with information, ample notice, and training for any changes prior to implementation.

SUPERVISORY RESPONSIBILITIES
N/A

EDUCATION AND EXPERIENCE

Must be at least 18 years of age.
Consent to and pass background checks.
Commit to work shifts which include weekdays and weekends-mornings, afternoons, and evenings and holidays.
Requires strong interpersonal, assessment, and documentation skill.
Ability to work well with a variety of people from diverse backgrounds.
Demonstrated ability to problem solve and be proactive.
Flexibility and the ability to prioritize and work on multiple tasks simultaneously.
Understanding of importance of non-disclosure for client safety and ability to maintain confidentiality.
Strong organizational abilities and team participation skills.

Preferred:

Experience working with survivors of intimate partner violence, sexual violence, and human trafficking.
Advocacy, counseling, or crisis intervention experience.
Experience with crisis hotlines, shelters or grassroot services.

LANGUAGE SKILLS

Possess professional demeanor and exhibit exceptional teamwork orientation with good written/oral communication skills.
Demonstrate person first and person-centered language skills.
Ability to communicate in a manner that is survivor supportive and trauma informed.

REASONING ABILITY

Possess critical thinking skills and judgment on when to seek assistance from, Crisis

Response Program Manager or Clinical Director.

Passion, idealism, integrity, positive attitude, mission-driven, and self-directed.

TECHNICAL SKILLS

Ability to learn and navigate technology (i.e., security systems, video conferencing devices, apps etc.).
Ability to plan, schedule, and organize work independently.

WORK ENVIRONMENT
Work for this position is conducted at a variety of settings including a TurnAround office location, remotely, and to deliver food and other essentials to shelter placement locations in the Baltimore City and
Baltimore County area. Part-time positions work up to 24