IT Helpdesk Technician - New York, United States - 1Rivet

1Rivet
1Rivet
Verified Company
New York, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

IT Helpdesk Technician
1RIVET helps guide customers on the road ahead. We are passionate about the services we provide, and our customers' success is our top priority.


Our philosophy is simple:
we strive to exceed expectations for our customers and our employees.


Summary

  • Provide technical support and troubleshooting for desktops, laptops, and peripherals.
  • Install, configure, and maintain computer hardware and software.
  • Set up and maintain computer networks, including LAN and TCP/IP connectivity.
  • Manage user accounts and permissions in Azure Active Directory.
  • Utilize SCCM, Jira, and Remedy ticketing systems for incident management.
  • High School diploma or GED; a bachelor's degree in computer science or related field is a plus.

Preferred Qualifications:


  • Proven experience as a Desktop Support Technician or similar role
  • Strong knowledge of computer networking principles and protocols (TCP/IP)
  • Strong experience with Azure Active Directory
  • Strong experience with Servicenow
  • Proficiency in troubleshooting hardware and software issues
  • Excellent communication skills and ability to provide technical guidance to nontechnical users
  • Ability to prioritize tasks and work independently in a fastpaced environment
  • Knowledge of Microsoft Office Suite
  • At 1RIVET, we believe in celebrating diversity and providing a work environment where we are always treated with dignity and respect. An environment where teamwork and employee participation promote the representation of all groups and employee perspectives is important to us. We are committed to creating such an environment because it brings out the full potential in each of us, which in turn contributes directly to our success_
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