Office Manager - Brooklyn, United States - The Learning Experience #262

The Learning Experience #262

Verified Company

Brooklyn, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Benefits:

Role Responsibilities:

BUSINESS OPERATIONS AND PEOPLE LEADERSHIP

Answer phones both internal and external calls with a strong focus on positive interaction and navigate solutions in the moment to calls and questions.
Assist the Administrative Team in managing the daily schedules.
Assist in managing paperwork for children's files, including immunizations, accidentincident reports, etc.
Input children's information into childcare management system; manage updates to the children's files.
Attend staff meetings and ongoing training opportunities.
Ensure confidentiality of sensitive information.
Maintain all required credentials necessary for the role.
Forecasts future enrollment based on annual graduation
Willing to do a 96 schedule

CUSTOMER ENGAGEMENT

Executes marketing brand campaigns within the center and implements local marketing activities.
Effectively uses social media channels for parent engagement and retention
Nurtures leads through scheduling and conducting tours; follows up with potential families to secure enrollment.
Leads tours, highlighting key features of our brand and the center and maintains strong connections with potential customers
Has a strong understanding of the childcare offerings within the community
Maintains the lead tracking portal and customer database
Coordinates the registration process and maintains customer and employee information in center systems
Responsible for communications to families (i.e. billing, newsletters)
Plans and manages budget for "parent pleasers"
Perform additional duties as assigned by management as per program needs; duties not limited to above description.

Qualifications:

Demonstrated leadership ability with a minimum of 2+ years of experience in a customerfacing sales setting and/or childcare setting
Ability to maintain strong relationships with families and team members
Kind and positive demeanor
Must have a High School degree or equivalent
Excellent verbal, written and interpersonal communication skills
Exceptional time management, organizational, analytical and problemsolving skills.
Demonstrated ability to handle multiple tasks in a fastpaced environment.
Highly detailoriented and organized.