- Investigating internal and external customer complaints and claims.
- Communicating with various internal teams.
- Ensuring that customer issues are resolved in alignment with company policies.
- Complicated Dispute Resolution: Investigate and resolve more complicated customer disputes and concerns related to product or service quality, billing discrepancies, shipping issues, and any other customer-related concerns in a professional and empathetic manner.
- Collaboration: Liaise with internal teams such as sales, order admin, product managers, financial controllers, credit & collections, cash applications, and operations to gather relevant information and collaborate on finding solutions to customer disputes.
- Problem Solving: Analyze complex situations and find creative solutions to ensure that customer issues are resolved to their satisfaction while maintaining the company's best interests.
- Documentation: Maintain accurate and detailed records of customer interactions, investigations, and resolutions in the company's CRM system.
- Escalation: Escalate unresolved or complex disputes to higher levels of authority within the organization while providing comprehensive background information to aid in their resolution.
- Continuous Improvement: Provide feedback & insights to management on recurring customer disputes, process inefficiencies, and ongoing improvements in customer service and operational processes.
- Customer Satisfaction: Strive to meet or exceed customer satisfaction targets by addressing concerns promptly, demonstrating empathy, and ensuring a positive overall customer experience.
- Tax Corrections: Issue credits/debits to correct taxing errors.
- Special Projects: Participate in testing scenarios for unique internal system enhancements.
- 2-4 Year Degree preferred; additional education or training in claims processing, business administration, accounting/finance, software delivery, or supply chain management is a plus.
- 1-2 years experience in claims management, accounting, order administration, sales support, or related work is optional but optional.
- Experience in customer service, dispute resolution, order administration, accounting/finance, sales support, or a related field is preferred.
- Strong organizational skills, attention to detail, and accuracy of data entry and order processing.
- Excellent written and verbal communication skills to interact effectively with customers and internal teams while conveying a positive, service-oriented attitude.
- Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
- Experience with a top-tier Enterprise resource planning (ERP) system is a plus.
- Familiarity with Salesforce CRM systems and other relevant software applications is a plus.
- Experience with Google Chrome, Gmail, Google Apps, Microsoft Office/Suite, and Data Load is a plus.
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Order Entry Specialist - Westminster, United States - CampusPoint
Description
Our client is an industrial technology company that concentrates on helping the world work better. Their technology enables jobs to be done more precisely and accurately so that people can build, construct, grow, and move the things they need to live and develop future communities.
Compensation: $21/hr
Availability: Monday - Friday, 8am - 5pm. This role is a contract role set to last 6 months, with a high likelihood of extending.
As an entry-level Order Entry Specialist, you will be responsible for effectively managing and resolving customer disputes and concerns promptly and satisfactorily. Your role will involve:
This role will be a hybrid role, with three days (Tuesday-Thursday) in the office and two days from home.
Job Duties:
Qualifications:
CampusPoint is an Equal Opportunity Employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
If you need assistance or an accommodation due to a disability, you may contact us at or ask to speak with an HR representative). The process is outlined in CampusPoint's ADA Policy .
