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    Provider Engagement Account Manager- Key Accounts - Buffalo, United States - Cinq

    Cinq
    Cinq Buffalo, United States

    2 weeks ago

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    Description
    Provider Engagement Account Manager– Key Accounts

    CINQ Connect - Buffalo, NY - Full Time


    CINQCARE
    PROVIDER ENGAGEMENT ACCOUNT MANAGER – KEY ACCOUNTS
    Position Description
    Overview
    The

    Provider Engagement Account Manager– Key Accounts

    is a business development position designed to cultivate and grow relationships with select contracted providers.

    This position serves as a liaison between
    CINQCARE and the provider and is responsible for the accomplishment of both health care and business objectives as established for each key account.

    The

    Provider Engagement Account Manager – Key Accounts

    reports to

    the NY Director of Network Management

    with accountability for providing strategy, judgment, organization, and evidenced-based analysis to influence decisions, and directly to meet
    CINQCARE requirements. They should embody
    CINQCARE's core values, including,

    Trusted

    , Empathetic, Committed, Humble, Creative and Community-Minded

    .

    At
    CINQCARE, we don't have patients or customers –

    we have Family Members.
    This position will coordinate interaction between
    CINQCARE and key practices in the Downstate New York market.

    Interaction will include, but not be limited to, practice transformation, care management, quality improvement, membership growth (including Health Home penetration), system integration, SDOH referrals, contract compliance and budget performance.

    Additionally, this position will be responsible for deep knowledge of competitor programs; be they payor's, other provider organizations or other third parties, to assure that
    CINQCARE remains competitive with its offerings and support.

    The Provider Engagement Account Manager will monitor progress through the establishment of a Joint Operating Committee (JOC) that will be convened periodically with each provider account, but no less than quarterly to review progress against key objectives.

    The JOC will be comprised of clinical and administrative leaders from both the provider's practice and
    CINQCARE.

    To facilitate discussion and evaluation of progress at the JOC this position will be responsible for obtaining and distributing reports that capture performance against key objectives.

    The Provider Engagement Account Manager is responsible for the development and maintenance of account project plans and updates to support our ability to track progress.

    It is expected that this leader will advise responsible parties in both organizations when corrective action is called for and will request strategies and actions to address shortfalls in provider performance.

    Job Responsibilities
    The

    Provider Engagement Account Manager– Key Accounts


    will have the following responsibilities:
    Develop mutually acceptable set of goals and objectives for each key account by product line offering (e.g. Medicaid, Medicare, ACO REACH, PACE, MAPP/DSNP, MSO)
    Plan execute and manage account plans and projects through a collaborative effort with both
    CINQCARE and Key Accounts
    Provide regular updates, respond to inquiries, and address key account concerns in a timely manner
    Manage Joint Operating Committee Meetings
    Assure that
    CINQCARE's internal resources and priorities are aligned with key account objectives and advise leadership where there is opportunity for improvement
    Conduct market analysis and evaluate competitor's practice and market status
    Develop plans to displace competition
    Maintain complete organizational knowledge and product and services familiarity
    Add value by conveying useful industry, government and practice innovation trends and initiatives
    Maintain and update key account contact records
    Assure team selling efforts are in place and coordinated for Health Home and payer membership growth
    Assure Key Account satisfaction
    Meet or exceed individual key account P+L objectives
    General Duties
    The

    Provider Engagement Account Manager – Key Accounts


    shall have the following duties:
    Leadership
    :

    Lead in defining and executing strategies and solutions to create business value in assigned area, including identifying and collaborating with key team members to design, develop, and execute those strategies and solutions to deliver desired outcomes.

    Strategy
    :

    Establish the business strategy and roadmap:
    (1) improve outcomes for
    CINQCARE members; (2) enhance the efficacy of other
    CINQCARE business divisions; and (3) develop and deliver external market opportunities for CINQ Care products and services. In establishing the business strategy, the Provider Engagement Account Manager– Key Accounts will be an active participant in defining and contributing to the innovation of sustainable revenue models to drive profitability for the Company.
    Collaboration
    :
    Ensure that provider account management and servicing capabilities form a cohesive offering, including by working closely with other business divisions to learn their needs, internalize their knowledge, and define solutions to achieve the business objectives of
    CINQCARE
    Knowledge
    :

    Provide subject matter expertise in account management solutions, including determining and recommended approaches for provider engagement, relationship management, information sharing, education, solution deployment and performance evaluation.

    Culture
    :

    Is accountable for creating a productive, collaborative, safe and inclusive work environment for the Provider Network team and as part of the larger Company.

    Qualifications
    The

    Provider Engagement Account Manager– Key Accounts


    should have the following qualifications:
    Education.

    Bachelor's degree in business administration or other management related field;
    Experience.

    Minimum of 5 years experience in managed care or other health care related relationship management position(s). Appreciation for details with ability to read and understand provider contracts;
    Entrepreneurial.


    CINQ seeks to fix gaps that have persisted for generations in the delivery of care to Black and Brown populations.

    This position is accountable for ensuring CINQ is positioned to innovatively deliver on its promise by

    influencing stakeholders and working closely with them to determine acceptable outcomes;
    Communication.

    Experience giving detailed reports and presentations. Competency using computer software to facilitate presentations and reporting. Excellent planning, organizational, and time management skills;
    Relationships.

    Ability to build and effectively manage relationships with business leaders and external constituents as well as internal stake holders and team members;
    Culture.

    Good judgement, impeccable ethics, and a strong team player; desire to succeed and grow in a fast-paced, demanding and entrepreneurial Compan

    y.
    Location
    :
    The position is based in Upstate, New York.

    #J-18808-Ljbffr


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