Management of Customer Service Center - Isleton, United States - SilverTech

SilverTech
SilverTech
Verified Company
Isleton, United States

4 days ago

Meredith Sinclair

Posted by:

Meredith Sinclair

beBee Recruiter
Description

JOB DESCRIPTION


We are a modern, high-performing and successful regional cooperative bank with a balance sheet volume of around 2 billion euros and a continuously growing market share.

Our 280 employees are personally available to our members and customers around the Kiel Fjord.

We are looking for YOU as the HEAD OF CUSTOMER SERVICE CENTER (M/F/D) to join our team as soon as possible.


WHAT WE OFFER YOU:

  • You will lead our customer service center team both disciplinarily and professionally
  • You will be responsible for the further development of the functional area through conceptual project work and its operational implementation
  • You ensure compliance with all requirements and guidelines
  • Ongoing and structured modeling and further development of processes and procedures in the customer service center
  • Development and implementation of quality standards for continuous optimization of customer satisfaction
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