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    Bilingual Participant Services Associate - Harrisburg, United States - PeopleShare

    PeopleShare
    PeopleShare Harrisburg, United States

    2 weeks ago

    Default job background
    Temporary
    Description
    Bilingual (Spanish & English) Customer Service with room to grow
    Bilingual (Spanish & English) Customer Service Job Details:
    • Schedule: Monday-Friday 9:00 am-5:30 pm
    • Pay Rate: $18.50/ hour
    • REMOTE
    Job Description for Bilingual (Spanish & English) Customer Service:
    • Answer incoming & make outbound calls and take appropriate action for each call depending on the basis of the call and the needs of the plan participant, employee, etc.
    • Provide technical support and troubleshoot client actions on website including file uploads and year-end compliance questionnaires.
    • Educate callers of available benefits and assist in making informed benefits decisions.
    • Maintain customer satisfaction & meet call center metrics based on assignments.


    Job Requirements for Bilingual (Spanish & English) Customer Service:
    • Ability to create a positive customer experience
    • Knowledgeable and credible with benefits and selling points
    • Awesome personality.
    • Call center experience

    PeopleShare is the leading Staffing Agency in the region and has temporary to hire and permanent jobs across 8 states. Our openings include receptionist, data entry, customer service, collections, office managers, call center, administrative assistant, accounting, file clerk, warehouse, assembly, production, pickers, packers, forklift, machine operators, and maintenance mechanics.
    PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    IND10

    GM $4.72 SP$ ASS$: 3398
    PAY RANGE: $ for bi-lingual BILL RANGE: 45%TOTAL # OF OPENINGS: 2 total ADDITIONAL JOB ORDERS: (If more than 5 openings, additional orders are required to be open)
    SELLING POINTS ABOUT THE COMPANY:1. rewards and recognition system – cash and gifts2. culture is awesome. 3. schedule can be super flexible. 4. Brand new office in the old ATT building on Commerce.
    SELLING POINTS ABOUT THE JOB:1. Monday-Friday schedule2. only Taking enrollment calls – no approving or denying claims.3. paid training 4. Work from home Hybrid schedule.
    PRIOR HISTORY/SUCCESSES WITH THIS CLIENT? (# of TTHs, Years working w/ them, etc)***********************************************TITLE: Participant Services AssociateTEMP/TEMP-PERM/DH: Contract to Hire
    START DATE: March 19SCHEDULE/HOURS:
    • Must be able to work between 8a – 6p Train 9am-5:30 pm
    • Mon – Fri
    • OT as needed
    • Primarily WFH but will be required to work onsite based on performance, or as directed by leadership
    • Candidate will be cross trained on other queues – this isn't optional. I want to avoid, "I wasn't hired for..."
    • Training is onsite and will last roughly 3-weeks

    OT REQUIRED? Some OT available LUNCH BREAK DETAILS: ­­­1/2 hourDRESS CODE: Biz casual. ARE THERE ANY SPECIAL BILLING INSTRUCTIONS FOR INVOICES WE NEED TO KNOW ABOUT SUCH AS A PO# (or HAS ANYTHING CHANGED WITH YOUR BILLING PREFERENCES)? in Edge.HIRING PROCESS (Profile/Interview OR Find&Fill): profile and virtual interview requiredSEND PROFILES/NAMES TO: send profiles to Gail Parker + Calvis Thompkins INTERVIEW WITH: Gail + Enrollment Center managers and supervisors. INTERVIEW AVAILABILITY: Available
    TESTING NEEDED: no testingPEOPLEVIEW NEEDED? YesBACKGROUND CHECK NEEDED? (If yes, specify what type) NationalDRUG TEST NEEDED? (What Panel?) No REPORT TO: TBD. TIMESHEET APPROVER(S): Maryanne
    WHAT ARE THE TOP 3 TECHNICAL (HARD) SKILLS THE IDEAL CANDIDATE MUST HAVE?From Todd:
    1. Call center experience is preferred, but not required.
    2. Bilingual is a bonus.
    CULTURE IS IMPORTANT, WHAT ARE 2 SOFT SKILLS OR PERSONALITY TRAITS THAT ARE NECESSARY TO FIT YOUR CULTURE?
    1. Ability to create a positive customer experience
    2. Knowledgeable and credible with benefits and selling points
    3. Awesome personality.
    DAY TO DAY DUTIES/RESPONSIBILITIES: U.S. Retirement & Benefits Partners (USRBP) is looking for a Participant Services Associate for our:The desired candidate is a reliable professional who will be responsible to answer incoming customer calls & make outbound calls, utilize company policies to solve customer issues, and provide record keeping and administration services for benefit plans & enrollments, and route calls to the managerial team, when necessary. The Call Center Associate is the first point of contact outside of our client's local human resources office & our Associate's must have a commitment to customer satisfaction and the ability to provide detailed and accurate information.
    • Answer incoming & make outbound calls and take appropriate action for each call depending on the basis of the call and the needs of the plan participant, employee, etc.
    • Provide technical support and troubleshoot client actions on website including file uploads and year-end compliance questionnaires.
    • Educate callers of available benefits and assist in making informed benefits decisions.
    • Maintain customer satisfaction & meet call center metrics based on assignments.
    • Use company or client policies to determine if there can be an immediate resolution to a customer issue or if issue requires managerial inclusion.
    • Regularly attend coaching sessions and training sessions to stay updated on product or company policy changes. Accept information discussed in coaching sessions to increase personal performance within assigned position.
    • Continual enhancement of personal & professional development that includes computer skills such as Microsoft Outlook, Office, Excel, Word and custom US ENROLLMENTS programs.
    • Input data into the various computer platforms as required by Company and Clients to keep each caller's record updated.
    • Maintain HIPAA compliance.
    • Other duties as assigned.
    SKILLS/REQUIREMENTS (I.e. education/years' experience/software/industry or position experience): Education/Experience:This position requires a High School Diploma or equivalent. Prior experience in a call center or high-volume customer service environment is also desired. Experience in retail banking, pension/retirement plan and/or benefits administration, office administration or introductory tech support is desired.Language Skills:Ability to read, write and communicate benefits & benefit plan information effectively & fluently in English & Spanish to employees in the enrollment & retirement process who may have varying degrees of education. The Spanish language skills are a plus.Mathematical Skills:Ability to understand and calculate mathematical concepts of addition, subtraction, multiplication and division-especially important for confirming payroll deductions for the client, e.g.) paid weekly, 52 times/year; bi-weekly, 26 times/year; monthly, 12 times/year; and semi-monthly, 24 times/year.WHAT ARE THE TOP REASONS YOUR EMPLOYEES WOULD SAY WHY THEY LOVE WORKING HERE? (This helps us promote the position to qualified candidates) Contract to hire, promote from within, work from home hybrid schedule.
    • Full time hours
    • Competitive pay
    • Full benefits including medical, dental, vision, life, and disability
    • Paid time off
    • 401k with employer contribution
    TURNAROUND TIME: (Feedback is critical to our process. Once we provide you with a submittal, how quickly can we expect your feedback so we can schedule an interview?) immediate.
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