Customer Relations Rep 4 - Decatur, United States - United Launch Alliance

Description

**Customer Relations Rep 4**

4020BR

Decatur, AL

Government & Commercial Programs

At ULA, success comes through the efforts of a strong, united team.

Thanks for your interest in United Launch Alliance, the worlds most experienced and reliable space launch company

Successfully launching more than 140 consecutive missions doesnt just happen. Its credit to the commitment of our 2,500 team members and the systems and processes we use to pull them together.

As a ULA employee, youll have the opportunity to grow in your career while working in a team-oriented culture that combines technology, innovation, ingenuity and a commitment to the extraordinary.

Together, our unshakable unity yields stronger solutions and better results as we carry out our mission to save lives, explore the universe, and connect the world.

Our team is excited to meet you

Your Role: What you'll be doing

This Customer Support Rep 4 reports directly to the Vice President, Government and Commercial Programs. The position holder will be:

The primary interface on program protocol planning and engagements related to Government and Commercial Programs, other business units, programs and sites as required.

Accountable for working closely with the CEO, COO, VP, executive and customer senior leadership, as well as other business partners to define planning and objectives.

Providing liaison support to Production Operations, Business Development, and Government Operations and Communications personnel for engagements.

Responsible for planning and executing logistics associated with distinguished visitors, customer visits, meetings, tours and special events, and performs after-action reviews.

+ Logistics include, but are not limited to onsite catering, ground transportation, static and exhibit display locations, attendee credentials, onsite security coordination, foreign national access requests, processing base and facility access, attendee accommodations, and temporary event staff management.

Providing planning updates and documentation to senior manager and other leaders as requested.

Developing and maintaining relationships and partnerships with customers, stakeholders, peers, partners and managers.

Soliciting feedback, conducts process reviews and shares improvement suggestions for future events.

Your Background: What education and experience you'll need

Requires a bachelors degree plus 8 years of experience.

Your Background: What skills you'll need

8-10 years of experience in Customer Relations and Event Planning

Ability to demonstrate:

+ Leadership, initiative, advanced event management and marketing skills

+ Creativity, adaptability, collaboration, decision-making skills and professionalism

Must be able to work effectively both as an individual contributor and as part of a team in both lead and support positions

Demonstrated excellent time management and project management skills

Ability to develop and maintain effective working relationships and communicate with diverse audiences

Excel at managing multiple projects with competing priorities

Work well under deadline pressures with minimal supervision

Demonstrate excellent event management and contracting and negotiation skills

Possess current knowledge of military, business and international protocol

Strong working knowledge of customer relations surrounding space vehicle launches or related activities

Preferred candidates will have:

In depth knowledge and experience working with the Space Force, NASA, and commercial customer relations community

Above average written and oral presentation skills.

Relocation Available

No

About ULA: What makes us different

Because we understand launch success comes through the collective efforts of a team, we seek the best to join us. We value ethics, ingenuity, diversity and professional development for employees at all levels.

We offer our employees competitive pay and benefits including:

401(k) match plus an additional employer contribution

Discretionary annual incentive bonus for eligible employees.

Generous paid time off

Flexible work environments

Additionally, most salaried ULA team members work a 9/80 schedule, meaning they enjoy every other Friday off.

*Benefits and work schedules may vary for union-represented hourly positions and are described in the applicable collective bargaining agreement.*

*COVID Vaccination Policy.* ULA has adopted a vaccination policy to provide and maintain a safe and healthy work environment in the midst of the COVID-19 pandemic. All prospective, newly hired, and/or onboarding employees must receive the COVID-19 vaccination in full prior to their start date with ULA. Vaccination is required as a condition of employment, unless otherwise exempted by approved reasonable accommodation.

*Security Clearance / International Traffic In Arms Regulations (ITAR).* This position requires use of information which is subject to the International Traffic In Arms Regulations (ITAR). Therefore, all applicants must be U.S. Persons as defined in ITAR e.g., U.S. Citizen or Permanent Resident (Green Card holder) or protected individual. Also see 8 U.S.C. 1101(a)(20) and 8 U.S.C. 1324b(a)(3) for additional information).

*ULA is an Equal Opportunity Employer.* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, national origin, disability, protected veteran status or any other categories protected by law.

ULA is a participant in the federal E-Verify Program. Posters in PDF format pertaining to this program can be accessed by clicking on the links identified below. E-Verify Participation poster ( | ) and Right to Work poster ( | ).

Apply today. We look forward to learning more about you Job Category

Business Support, Scheduling, & Logistics

** Customer Relations Rep 4 | United Launch Alliance**