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    Information Technology Specialist - West Palm Beach, United States - AVASO Technology Solutions

    AVASO Technology Solutions
    AVASO Technology Solutions West Palm Beach, United States

    4 weeks ago

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    Description

    About Us:

    AVASO Technology Solutions is currently seeking a IT Support Specialist with a passion for the IT area.

    As an AVASO employee, you will be part of a global organisation that provides IT Services to big national as well as international clients across multiple industries.

    We are an IT solution provider with coverage in more than 190+ countries as well as global distribution capabilities. We have a proven track record of success in providing best-of-breed technology solutions to enterprises of all sizes, including some of the worlds largest brands.

    AVASO offers you an excellent growth opportunity with a strong global company and good money.

    Website:-

    Job Summary :

    • Position: IT Support Specialist- Desktop Support L2
    • Position type: Full-Time-On-site
    • Language: Local and English ( Native or Professional)
    • Location: West Palm Beach, Florida, United States
    • Required Skill: EUC, Desktop, Network, servers, HW, Wifi.

    Job Description:

    We are currently seeking IT Support Specialist- Desktop Support L2 for West Palm Beach, Florida, United States -Full-Time On Site Support.

    Roles and Responsibilities:

    • L2 and L3 Support for all voice related issues
    • assigned tickets within agreed SLA.
    • all PBXs, Avaya, Cisco, Nortel, etc.
    • and configure all Adds, Moves and Changes.
    • and resolve all PBXs issues.
    • all Analog lines, PRIs, all Microsoft Teams voice lines, all voice lines, 800 numbers.
    • open and manage all tickets with Telco for issues and outages.
    • cloud: setup users, call queues, call routing, port numbers, built Architects, Setup SMS, Email, CRM. Screen recordings.

    Skills:

    • and resolve all Genesys Pure cloud issues.
    • Teams Voice: setup users, build Call Queues, Auto Attendants, port numbers, assign calling plans, Configure Teams common area phones.
    • and resolve all Microsoft Teams voice issues.
    • all Voice and Data cabling manage installations of all new CAT6 or Fiber, setup repairs of all cabling issues.
    • Meetings with IT management

    Requirement:

    • Engineer - Expert knowledge.
    • Cloud Admin - Expert knowledge
    • Teams Voice Admin Expert knowledge
    • Knowledge and experience of LAN and WAN networks
    • Knowledge and experience of VOIP and SIP Protocols

    Skills & VISA Requirements:

    • Exceptional technical and troubleshooting skills
    • Excellent written and verbal communications skills.
    • Comfortable operating in a fast-paced environment with minimal supervision.
    • Candidate must be legally authorized to work in USA without any need of Visa Sponsorship.
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