Resolutions Specialist - Tempe, AZ
1 month ago

Job summary
This person will be responsible for handling inbound and outbound emails with our homeowners as well as overflow inbound phone calls from our Client Engagement Team.This position plays a key role in ensuring that our homeowners receive the highest quality client service with their requests for research within our team,
and critical contact center metrics are met.
The ideal candidate thrives in a fast-paced environment,
has great de-escalation skills,
and is able to weave in and out of various parts of what is required within our business needs for Client Experience.
- Answer homeowner inquiries received from the contact center by conducting research and coordinating with back office teams for a resolution within a specific time frame to meet our Service Level Agreements for Client Experience.
Job description
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