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    Supervisor of Medical Claims - California, United States - Inland Empire Health Plan

    Inland Empire Health Plan
    Inland Empire Health Plan California, United States

    3 weeks ago

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    Description
    The Supervisor, Claims Processing – Medi-Cal provides daily oversight of claims staff, business processes and inventory management. Ensures the claims team follows state/federal regulations and standard operating procedures. Develops best practices to optimize claim processing quality. Resolve claim payment issues and quality oversight. Assist in hiring and training new team members in their job responsibilities. Monitors individual and team performance to ensure quality and performance objectives are met. Assist in employee performance evaluation, coaching and professional development activities to improve performance efficiency.

    Supervise day-to-day claims operations tasks in accordance with established policies and procedures, standard operating procedures, and job aids to ensure optimal performance results.

    Monitor and track claim inventory / workflow through the entire claim life cycle to ensure timely processing of claims based on regulatory and contractual compliance requirements.

    Oversight of all aspects of departmental monitoring tools and controls to promote operational excellence
    Responsible for driving team results based upon established departmental quality and production performance metrics.

    In collaboration with the Claims Quality Assurance and Training teams, review audit results to evaluate opportunities for staff development, training, and remediation needs to maximize claim outcomes.

    Identifies and implements process improvement opportunities that focus on customer value.

    Serve as a subject matter expert and liaison with internal and external customers to address claim issues in an expeditious, accurate method.

    Select and build strong, professional functional teams through training reinforcement, coaching, motivation, and performance management. Complete and track effective performance evaluations and maintain ongoing dialogue with team members regarding development opportunities.
    Assist Claims Management in identifying, creating, and implementing policies and procedures, standard operating procedures, and desk top references.
    Make recommendations to leadership on changes and additions to department procedures through innovative thinking with an emphasis on automation.

    Attend regulatory audits for assigned line-of-business and actively participate as a claims SME on processes and procedures for the claims department.

    Stay current with changes mandated by the regulatory agencies and industry standard processes.
    Serve as a support to the Claim Operations Manager for absences, spike claim receipts, etc.
    Any other duties as required to ensure IEHP operations are successful.

    Commitment to Quality:

    The IEHP Team is committed to incorporate IEHP's Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

    CalPERS retirement
    Generous paid time off- vacation, holidays, sick
    Medical Insurance with Dental and Vision
    Short-term, and long-term disability options
    Flexible Spending Account – Health Care/Childcare

    Four (4) years medical claims processing experience, at least two (2) years of experience in a supervisory capacity leading a team.

    Experienced in benefit and financial matrix interpretation.
    Bachelor's degree from an accredited institution preferred.
    A thorough understanding of claims industry and customer service standards. Knowledge in CMS, DHMC and DHCS regulatory guidelines including AB1455. Solid understanding of the DHCS, DMHC and CMS rules and regulations governing claims adjudication practices and procedures desired.
    Principles and techniques of supervision and training.
    Knowledge of medical terminology and understanding of healthcare claims.
    Analytical skills with emphasis on time management, data base maintenance, spreadsheet manipulation, and problem solving.
    Strong writing, organizational, project management, and communication skills proficiency required.


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