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Children's National Hospital
Children's National Hospital
Verified Company
Washington, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Description
Provide direct patient service by linking families to resources at Children's and in the community. Interact with patients, parents and other family

members, physicians and other staff under moderate supervision in a courteous manner. Maintain referral data base and assists in generating monthly

reports.


Qualifications

Minimum Education
High School Diploma or GED (required)


Required Skills/Knowledge
Strong organizational and customer service skills required.

Computer knowledge including Microsoft Word and Excel necessary.

Familiarity with Children's National Health System and community resources for children with special health care needs preferred. Spanish language skills may be required at designated health centers.


Functional Accountabilities

Communications

  • Use range of communication skills to assist patient's needs and staff requests.
  • Communicate with relevant hospital staff about patient care.
  • Participate in staff meetings and quality improvement activities to address patient care issues.

Patient Support

  • Help patients schedule specialist appointments and verify appointments.
  • Advocate for patient needs within the hospital system.
  • Assist with referral process as needed.
  • Followup with families to ensure needs met.

Safety

  • Speak up when team members appear to exhibit unsafe behavior or performance
  • Continuously validate and verify information needed for decision making or documentation
  • Stop in the face of uncertainty and takes time to resolve the situation
  • Demonstrate accurate, clear and timely verbal and written communication
  • Actively promote safety for patients, families, visitors and coworkers
  • Attend carefully to important details practicing Stop, Think, Act and Review in order to selfcheck behavior and performance

Organizational Accountabilities

Office Work

  • Receive and log in referrals to Family Liaison.
  • Assist in generation of monthly and annual reports.
  • Document all referrals in the data base and track outcomes.

Organizational Commitment/Identification

  • Partner in the mission and upholds the core principles of the organization
  • Committed to diversity and recognizes value of cultural ethnic differences
  • Demonstrate personal and professional integrity
  • Maintain confidentiality at all times

Customer Service

  • Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

  • Demonstrate collaborative and respectful behavior
  • Partner with all team members to achieve goals
  • Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

  • Contribute to a positive work environment
  • Demonstrate flexibility and willingness to change
  • Identify opportunities to improve clinical and administrative processes
  • Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

  • Use resources efficiently
  • Search for less costly ways of doing things

Primary Location:
District of Columbia-Washington


Work Locations:
CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010


Job:
Non-Clinical Professional


Organization:
Goldberg Cntr Cmnty Ped Hlth


Position Status:
R (Regular) - FT - Full-Time


Shift:
Day


Work Schedule:
Full time


Job Posting:
May 10, 2024, 6:03:20 PM
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