Customer Service Assistant - Delray Beach, United States - City of Delray Beach, FL

City of Delray Beach, FL
City of Delray Beach, FL
Verified Company
Delray Beach, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Veterans' Preference Applies

Pay for new employees typically start at the minimum of the posted range

EEO Statement

  • The City of Delray Beach does not discriminate on the basis of race, color, national origin, sex, religion, age or disability, marital status, family status or sexual orientation in employment or the provision of services
    Non-Smoking
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This is customer service, clerical, secretarial and staff assistant work which includes the operation of a PC, multi-line switchboard commercial grade postage machine and a working knowledge of the functions of all other departments. Duties are generally similar to the Staff Assistant classification except that the scope of responsibility and degree of responsibility differ as this is a more customer-oriented position as well as staff support to the Parks and Recreation Department when necessary. With the implementation of the customer service complaint tracking system, this position will be responsible for maintaining, managing, follow-up with departments and preparing reports as requested.

Essential Job Duties:


The following duties are normal for this position. The omission of specific statements of duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

  • Courteously and professionally responds to high volumes of telephone calls and walkin customer inquiries and complaints which may at times may require a detailed explanation of the City departments and their functions.
  • Prepares, sorts and process incoming and outgoing mail as well as operates and maintains commercial grade postage machine.
  • Provides public general information concerning the City and other Governmental agencies.
  • Performs duties of a staff assistant nature and participates directly in the work of the individual(s) supported. Secure details of specialized information, coordinate and provide information regarding the services and operation of the City.
  • Manages Customer Complaint tracking system. Logs all complaints and/or requests for service and information that come in and distribute to the proper department for response and handling. Follow up with departments as to the status and resolution of requests. Follow up with the customer as to the status of their requests. Prepare reports on a weekly basis or as requested to be submitted to Parks and Recreation management for review as well as to the internal departments.
  • Keeps information counter area clean and neat as well as lobby bulletin boards and information kiosks.
  • Works special events as assigned, including some nights, weekends and holidays
  • Attendance and punctuality are essential functions of this position.
  • Fosters positive employee relations and employee morale on a Citywide basis.

Minimum Qualifications:

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High school graduation or possession of an acceptable equivalency diploma
:

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Two (2) years work experience involving secretarial/clerical duties including the operation of a personal computer, keyboard, mouse or similar data entry equipment and multi-line switchboard
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Must possess a valid Drivers License.
Ability to handle customers tactfully and with diplomacy taking their concerns and their needs seriously.
Ability to work special events, including nights, weekends and holidays.
  • Knowledge of business English and spelling. Ability to enter data with accuracy. Knowledge of office practices and policies and procedures. Knowledge of other City departments and their functions. Ability to understand and follow oral and written instructions. Ability to make arithmetic computations and tabulations accurately and with reasonable speed. Ability to learn assigned clerical tasks readily and to adhere to prescribed routines. Ability to communicate using speaking, hearing, and visual skills as well as written communications. Ability to establish and maintain effective working relationships with the public and employees. Ability to type accurately. Ability to use computers and data input equipment. Ability to adapt to an evolving and continually improving environment. Ability to handle a multi-line switchboard and high volumes of calls.
- **The abilities expected of all employees include being able to respond to supervision, guidance and direction of superiors in a positive, receptive manner and in accordance with stated policies, be appropriately groomed and attired so as to present a professional image in accordance with the organization's mission, goals, and policies; report for work promptly and properly prepared at the time and place required by the assignment or orders; notify the appropriate supervisor of intended absences in accordance with stated rules; conform with standards and rules regarding use of accrued time; demonstrate a polite, helpful and courteous manner when engaged in any activity with the public; operate and care for equip
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