- Review demographics, insurance, and provider information, and update records accordingly.
- Instruct new patients to complete all required paperwork and create new accounts in the computer system.
- Obtain a copy of the patient's insurance card and driver's license.
- Update the electronic medical record system (EMR) and take patients' photos.
- Provide the patient with the SOFHA payment and privacy policy.
- Answer patient questions and concerns.
- Schedule/Reschedule patient appointments.
- Collect payment and notate on the patient encounter form.
- Route telephone calls and record/deliver messages accordingly.
- Employee Stock Ownership Plan
- 401(k) Company Contributions
- An array of team member perks and discounts
- And more
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patient service representative - Johnson City, TN, USA, United States - State of Franklin Healthcare Associates
Description
Patient Service Representative- PRN (As-Needed)Seeking a PRN (As-Needed) Patient Service Representative for our Walk-In Clinic. Our Walk-in Clinic is open 7 days a week from 7 am- 9 pm.
WHO WE ARE:
State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region.
PRIMARY RESPONSIBILITIES:
REQUIREMENTS:
High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.
EXPERIENCE:
Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.
WHAT WE OFFER:
State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our PRN team members to include:
