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    Quality Customer Service Representative - Johnson City, TN, United States - Advanced Call Center Technologies

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    Full time
    Description
    Advanced Call Center Technologies is seeking Customer Service Representatives to join our team supporting the Banking and Finance industries.

    ACT supports a positive promote-from-within culture and provides fantastic paid training to help move you to the next level in your career.

    Our employees enjoy same-day pay and can be eligible for unique employee perks after training when they achieve benchmarks You will report to the office so must live within a commutable distance of the work site.

    ACT Today appreciates our employees and we go above and beyond with appreciation days that include prizes and drawings all year long for our Customer Care Teams

    We are looking for individuals who want to join a world-class team providing the highest level of service through knowledge and empathy, leaving a positive impact on our customers.

    Starting pay is $15/hr, and after training up to $17/hr + bonus


    • Same-day pay options
    • Flexible schedules
    • Affordable benefits for you, your spouse, and/or children after 90 days
    • Paid time off and paid holidays after 90 days

    We will empower you to provide best-in-class service Customer Service Representatives use their excellent communication and interpersonal skills with customers.

    In this role, you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing.

    Customer Service Representatives are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service and sales goals.

    Solicits customer feedback to improve service


    • Responds to requests for service and assistance
    • Multi tasks to document while speaking with the consumer
    • Looks for ways to improve and promote quality
    • Applies feedback to improve performance
    • Monitors own work to ensure quality
    • Meets clients' specific quality standards
    • Data entry and basic computer skills
    • Previous Call Center experience or assisting customers preferred


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