Starbucks Lead - Eldersburg, United States - The Giant Company

The Giant Company

Verified Company

Eldersburg, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

STAFF JOB DESCRIPTION - LEAD STARBUCKS BARISTA

JOB TITLE:
Lead Starbucks Barista

REPORTS TO:
Bakery Manager/ASM-Fresh

BASIC PURPOSE:
_The primary purpose of this position is to ensure excellent customer service and that store standards are_

_met. Provide customers with prompt service, consistently serving quality beverages under the Starbucks banner and related_

_products while creating a clean, friendly, safe, and fun environment._

ESSENTIAL FUNCTIONS

_Passion for Customer Service:
_

Welcome and connect with each and every customer_
Effectively recommend products and accommodating purchases to enhance the customer experience_
Provide product demonstrations and sampling_
Ensure that each customer experience results in a "WOW"._

-
Focus on Quality Assurance _

Only serve items that meet visual and product quality standards_
Demonstrate knowledge and practice of safe food handling_
Follow merchandising, stock, rotation and storage standards_
Present oneself in a clean professional manor during every shift_

-
Contribute to Store Profitability _

Follow proper cash handling procedures and register policies_
Follow inventory and stock guidelines_

-
Assume responsibility to learn and demonstrate knowledge as a barista _

Responsible for selfinitiated learning beyond the standard training program_
Learn and demonstrate all standards of product and conduct established by The GIANT Company and Starbucks_

ADDITIONAL RESPONSIBILITIES:

JOB QUALIFICATIONS:
To competently perform at a proficient level and be fully qualified, a person would be expected to have:

1. Education (Minimum Needed): _High School or equivalent certificate_

Experience (Minimum Needed:
_Preferable supervisory and or barista experience_

_4.

_Special Skills:
_Customer focused, strong interpersonal skills, foodhandling certificate preferred_

5.

Other:

BASIC FUNCTIONS:

1. Mental Concentration Required (How much mental resourcefulness, creativity, interpretive thinking needed in performance of

job?):

- _Frequent_
- _Ability to manage others and administer progressive discipline as needed._
2.

Amount of Manual Dexterity Needed and Why (What, if any, machines are used?):

_Frequent, there will be times when only one person oversees the department; this person must be able to operate all pieces of_

_equipment and produce all products available_

3.

Describe the Complexity Level of the Duties:

_Duties require the ability to multitask and manage several orders and team members at one time_

4.

Knowledge of Organization (within our business environment who or what does the associate have to know to act effectively?):

- _General ability to work in a teaming environment_

5.

Job Related Personal Contacts (Who does associate usually deal with, internal and external?):

- _Team member will deal extensively with the public (our customers) along with 1-3 co-workers at any given time_

_Team Member will work closely with Bakery Manager/ASM-Fresh/Region Fresh Manager/Starbucks DM to ensure consistent standards_

6.

Seriousness and Consequence of Error (Check one and explain):

( ) Slight Explain

( X ) Somewhat Serious Explain _Potential for physical harm from mishandling of product or equipment,_

_c customer relation ambassador_

( ) Serious Explain

( ) Extremely Serious Explain

7.

Describe the level of Supervision Required (after the initial training period):

- _Little_ _to no direct supervision will be available, the person must be a self-starter and driven by excellence_

8.

Responsibility for Others (Check One):

( ) No How many? Up to 2

(X) Yes If yes, do you:

(X) Explain work

(X) Distribute work

( ) Oversee work

9.

Confidential Nature of Job (Check one in each column):

(X) Confidential Material (X) Incidental or Never

( ) Highly Confidential ( ) Occasionally

( ) Top Priority, Highly Confidential ( ) Frequently

( ) Routine

PHYSICAL DEMAND ANALYSIS

DESCRIBE WORK ENVIRONMENT:
_Standing upright for extended periods of time in a confined area open to public view._

SUMMARIZE THE PHYSICAL DEMANDS ASSOCIATED WITH THIS POSITION:

_Standing, lifting up to 50 lbs, working with hot product_

PHYSICAL DEMANDS OF ESSENTIAL FUNCTIONS:

PLACE AN X IN THE APPROPRIATE COLUMN:
"O" = OCCASIONAL, "F" = FREQUENT, "C" = CONSTANT.

WEIGHT INVOLVED (IF APPLICABLE)

FREQUENCY OF ACTION UNDER 20 LBS LBS. OVER 60 LBS.

O F C O F C O F C O F C

STANDING X

WALKING X X X X

SITTING X

CARRYING X X X X

BENDING X X X X

LIFTING X X X X

PUSHING X X X X

PULLING X X X X

TWISTING X X X X

REACHING X X X X

SEEING X

GRIPPING X X X X

HEARING X

Scale OCCASIONAL 0-33% OF TIME

FREQUENT 34-66% OF TIME

CONSTANT 67-100% OF TIME
**JOB TITLE Lead Coffee Barista INC