Banquet Supervisor - Battle Creek, United States - DoubleTree by Hilton Battle Creek

DoubleTree by Hilton Battle Creek

Verified Company

Battle Creek, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team

Position Summary:

Essential Functions:

Customer Service

Greet guests and oversee actual service on a routine basis.
Participate in all banquet activities, including day, night and weekend activities.
Address guest complaints and advise the Team Members about appropriate corrective actions taken when needed
Supervise the daily operations of all food and beverage operations
Maintain constant communication with the Manager and chef, to ensure all meals/course are out in a timely manner
Ensure special/allergy/dietary requests by guests are double check and follow up.
Ensure special requests by guests are given prompt attention
Banquet Supervisor must maintain the highest level of professionalism to achieve the high standards of service and quality for which 6PM Hospitality Partners, LLC and Hilton is known
Ensure all safety, sanitation, energy management, preventive maintenance, and other standards are consistently met.
Assure that all standard operating procedures for revenue cost control are in place and consistently utilized
Implement and monitor sanitation and cleaning schedules to meet and exceed health department standards
Ensure correct handling procedures to minimize china and glassware breakage
Inspect end of shift clean up procedures daily
Monitor purchasing and receiving procedures for products and supplies to ensure proper quantity, quality, and price for all purchases
Responsible for the proper accounting and reconciliation of the Point of Sale systems
Supervise physical inventory verification on a monthly basis for all beverage inventories.
Work closely with Department Managers to complete china/glass/silver/linen inventories
Has knowledge of shift, daily, weekly, monthly, and annual goals
Responsible for controlling all beverage costs, including, liquor, beer, and wine, inventories, weekly ordering of all bar beverages products according to developed pars and budgets, and coding of bar invoices and tracking weekly purchases
Schedules personnel based on proforma, and plans room setup based on anticipated guests counts
Maintain open lines of communication between all departments within the hotel
Hold daily team briefing
Attend weekly meeting
BEO meeting /tasting
Exhibit regular and recurrent attendance record
Follow all 6PM Hospitality Processes
Other duties as requested by management
Has complete knowledge of menu items, bar products, and pricing
Report to work in professionally appropriate attire, presented neat, and clean
Taste alcohol for company business, limited at the discretion of the General Manager
Maintain appearance, upkeep, and cleanliness of all food and beverage equipment and facilities
Assure that the dining room areas are secure at the end of the business day

Staff Management

Train, and supervise a skilled and efficient food and beverage team. Provide leadership, motivation, and support to staff.
Perform onboarding courses to all banquet Team Members and ensure the program is consistently fresh and evolving so that Team Members feel engaged and part of the future goals
Lead, supervise, and hold Team Members accountable to the standards of employment and job performance set by the core values of 6PM Hospitality and Hilton. Discipline Team Members as needed, according to 6PM Hospitality's policies
Ensures productivity of team members and that all daily tasks are completed in a timely fashion
Ensure all Banquet Services department shifts are always covered, including weekends, holidays, callins, vacations, etc. making it fair for all Team Members and ensuring all job duties are covered
Conduct preshift/preevent meetings with staff as well as post events/shift briefing with the team.

Compliance

Ensure all safety, sanitation, energy management, preventive maintenance, and other standards are consistently met.
Assure that all standard operating procedures for revenue cost control are in place and consistently utilized
Implement and monitor sanitation and cleaning schedules to meet and exceed health department standards
Ensure correct handling procedures to minimize china and glassware breakage
Inspect end of shift clean up procedures daily
Monitor purchasing and receiving procedures for products and supplies to ensure proper quantity, quality, and price for all purchases
Responsible for the proper accounting and reconciliation of the