Client Site Liaison Trainer - Salt Lake City, United States - Arup Laboratories, Inc

Description

ARUP Laboratories, Salt Lake City, Utah


Schedule:
Monday - Friday (40 hrs/wk)

8:00 AM - 4:30 PM


Department:
Client Site Liaisons - 916


Primary Purpose:
This position is for a Client Site Liaison Trainer in Salt Lake City, Utah. Organizes and monitors training in the Client Site Liaison department of new and existing employees. Monitors annual competency testing of all employees. Helps to implement new programs and processes. Continually improves training within the department in order to maintain the highest level of client and patient care.


About ARUP:

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology.

Based in Salt Lake City, Utah.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month.

We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient's life.

We never forget that there is a patient behind every specimen we receive.

We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.


Essential Functions:
Works with department supervisor to provide ARUP New Hire orientation and job specific training to all new employees.

Demonstrates initiative to train Liaisons in specimen processing, packaging specimens in accordance with DOT/IATA regulations, ARUP Test Directory, ARUP Connect, and in becoming a liaison between the client site and ARUP.

Be able to effectively train remotely, via Teams, and troubleshoot technical issues.

Assists management with team projects of medium complexity and size, and develops beta testing protocols, training documents, and organizes participant feedback.

Ensures all necessary training documentation are complete for new and existing employees.

Monitors employees for the first 6 weeks of employment and report issues that arise within the training period.

Develops new and ongoing trainings as needed; Assists in creating and reviewing MasterControl documents.

Updates and maintains existing training materials.

Reviews Exception reports monthly, identifying trends to assist Liaisons in specimen issue/exception handling reduction.

Schedules and hosts monthly training one-on-one's with all Liaisons for process review, implementation of new processes, and Except reduction.

Retrains employees as needed and/or required and maintains the appropriate documentation.

Acts as a resource to troubleshoot issues or concerns, and answers Liaisons questions related to process, policy, and procedure.

Receives and handles problems, troubleshoots issues and/or concerns, as well as answers questions related to process, policy and procedure while recommending corrective action as appropriate.

Maintains effective communication with Liaisons in the field and notifies supervisor of issues; collaborates with other internal departments throughout the organization.

Assists Supervisor with Quality Assurance monitoring and documentation.

Maintains competency in specimen processing and functions as a processor when needed.

Develops and maintains knowledge of procedures pertaining to specimen processing, packaging, Connect, CRM, Millennium, Teams, OMS, and any other application used in the department.

Travels periodically to client locations for training and coverage. Coordinates travel arrangements, tracks and submits expense reports according to ARUP policy.

When at the client site, will act as a liaison between ARUP management and client site management to problem solve, create process documents, and create standardized workflows.

Prepares summaries of each client site/Liaison visit and reports pertinent information.

Ensures excellent attention to detail, develops essential critical thinking skills in areas of responsibility and demonstrates initiative to assist where needed.

Uses a good measure of personal tact, integrity and judgement when dealing with employees within the department.

Pulls and organizes data and reports for projects as requested by management and account executives.

Other duties as assigned.


Physical and other requirements:

Stooping:
Bending body downward and forward by bending spine at the waist.

Reaching:
Extending hand(s) and arm(s) in any direction.

Mobility:

The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.

Communicate:
Frequently communicate with others.


PPE:

Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.

ARUP Policies and Procedures:
To conduct self in compliance with all ARUP Policies and Procedures.

Sedentary Work:

Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.

Fine Motor Control:
Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.

Travel:
Ability to travel off-site 25% of time