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    Insurance Customer Service Representative - Spartanburg, United States - Sitel

    Sitel
    Sitel Spartanburg, United States

    3 weeks ago

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    Description

    **Become a Customer Service Expert**

    ** Insurance Customer Service Representative**

    Req ID#: Spartanburg, SC, US

    ** Insurance Customer Service Representative**

    Customer Service ****Job Summary****

    At Sitel Group, we invest in our associates and provide the training, materials and support you need to become licensed, at no cost to you. This is an opportunity to join a global network of customer experience experts and gain lifelong skills that will set you up for success at Sitel - or wherever your career takes you

    This position includes free multi-state licensing with opportunities for year-round, full-time employment at the conclusion of the OEP season. There is no cold-calling

    ****Primary Job Responsibilities****

    Interact with customers, clients, insurance carriers and internal sources to provide coverage information

    Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed

    Evaluate client needs and research to answer inquiries and make appropriate coverage recommendations

    Complete carrier certifications to obtain Ready to Sell Status for multiple insurance providers

    Utilize tools and applications to complete needs assessments

    Resolve customer objections and offer additional benefits packages that provide increased coverage and cost savings

    Weekly review of quality standards and performance

    ****Qualifications & Experience****

    Ability to complete pre-licensing course and pass the applicable resident state exam

    Ability to pass the Insurance Application Form background screening as applicable by state

    Organized self-starter who is dedicated to studying on their own and comfortable in a continuous-learning environment

    Strong communication skills, including the ability to toggle between screens while chatting with the member

    Exceptional customer service skills

    Experience in Customer Service, Healthcare, Insurance or related field preferred

    High school diploma (higher education preferred)

    Must pass a background check and drug screening

    ** Insurance Customer Service Representative**

    **Benefits and perks of working with Sitel Group:**

    A flexible hybrid model with the option to work on-site and from home (as available)

    Full-time and part-time availability

    Paid training

    Career growth opportunities - more than 90% of our non-agent positions are filled internally

    Medical and dental benefits for full-time employees

    Employee discounts and more

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