Customer Care Agent - Baltimore - Vital Records Control

    Vital Records Control
    Vital Records Control Baltimore

    4 days ago

    Description

    This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. To achieve this, the customer care agent will train, explain tasks, and assist in solving customer problems.

    Key responsibilities include answering incoming phone calls, faxes, emails and responding to customer requests. The agent must identify and assess customers' needs to ensure satisfaction.

    The role also involves handling complaints and providing appropriate solutions within time limits. Furthermore, the agent will go above expectations to engage customers.


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