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Customer Care Live Chat Agent - United States Naval Academy - USA based firm

1 week ago
Description
About the RoleWe're looking for a Customer Care Live Chat Agent to join our remote support team.
As the first point of contact for our online customers, you'll provide prompt, friendly, and professional assistance through live chat, email, and social media channels.
If you love helping people, have strong communication skills, and enjoy working from the comfort of your home this role is perfect for you.
Key ResponsibilitiesHandle incoming customer inquiries via live chat, email, and social platforms
Provide accurate information regarding products, orders, and services
Resolve issues efficiently while maintaining a positive customer experience
Record all interactions in CRM software and escalate cases when necessary
Collaborate with other departments to ensure timely customer resolutions
Maintain professionalism, empathy, and courtesy in every interaction
Requirements
Excellent written English communication skills
Ability to multitask and handle multiple chats simultaneously
Stable internet connection and personal laptop/PC
Prior experience in customer service or live chat support (preferred)
Familiarity with CRM systems like Zendesk, Intercom, or HubSpot (a plus)
Strong problem-solving and time-management abilities
Benefits
100% Remote work from anywhere
Flexible shifts (morning/evening options available)
Competitive monthly salary plus performance bonuses
Growth and training opportunities
Supportive, friendly, and international work environment
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