Customer Care Live Chat Agent - United States Naval Academy - USA based firm

    USA based firm
    USA based firm United States Naval Academy

    1 week ago

    Full time
    Description
    About the Role
    We're looking for a Customer Care Live Chat Agent to join our remote support team.

    As the first point of contact for our online customers, you'll provide prompt, friendly, and professional assistance through live chat, email, and social media channels.

    If you love helping people, have strong communication skills, and enjoy working from the comfort of your home this role is perfect for you.

    Key Responsibilities
    Handle incoming customer inquiries via live chat, email, and social platforms
    Provide accurate information regarding products, orders, and services
    Resolve issues efficiently while maintaining a positive customer experience
    Record all interactions in CRM software and escalate cases when necessary
    Collaborate with other departments to ensure timely customer resolutions
    Maintain professionalism, empathy, and courtesy in every interaction
    Requirements
    Excellent written English communication skills
    Ability to multitask and handle multiple chats simultaneously
    Stable internet connection and personal laptop/PC
    Prior experience in customer service or live chat support (preferred)
    Familiarity with CRM systems like Zendesk, Intercom, or HubSpot (a plus)
    Strong problem-solving and time-management abilities
    Benefits
    100% Remote work from anywhere
    Flexible shifts (morning/evening options available)
    Competitive monthly salary plus performance bonuses
    Growth and training opportunities
    Supportive, friendly, and international work environment

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