- Responding to alarm signals promptly and accurately
- Operating a multi-line telephone system
- Maintaining customer information confidentiality
- High School Diploma required, some college Preferred
- 1-3 years of work experience
- Type 30+ words per minute
- Effective prioritization and multitasking skills
- Ability to follow instructions accurately
- Performing duties with urgency and accuracy
- Strong interpersonal and organizational skills
- Positive attitude towards teamwork and continuous improvement
- Successful completion of pre-hire typing assessment
- Participation in paid training and passing the certification exam
- Annual merit pay increases
- Company-paid training
- Medical, Dental, Vision, and Life Insurance
- Short Term and Long-Term Disability coverage
- 401K with matching contribution
- Paid vacation, holiday, and sick time
- Educational Assistance
- Growth opportunities within the organization
- Employee discounts on travel and equipment
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Call Center - Champlin, United States - Securitas Electronic Security Inc
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Description
Alarm Monitoring Representative at Securitas Technology
Securitas Technology, a leading provider of integrated security solutions, is dedicated to protecting and optimizing businesses globally. With a focus on ensuring safety, a team of over 13,000 colleagues across 40 countries work tirelessly to deliver exceptional client experiences. Join us in our state-of-the-art Alarm Monitoring Center for a full-time position, where you will play a crucial role as an Alarm Monitoring Representative during the 3rd shift, potentially including weekends and holidays.
As an Alarm Monitoring Representative, you will be responsible for promptly and accurately responding to alarm signals, managing alarm events, and coordinating with emergency services. Your role is vital, akin to that of a 911 emergency dispatcher, demanding attentiveness and swift, precise actions to ensure life safety.
Your key responsibilities will include:
Minimum Requirements:
Securitas offers comprehensive benefits including:
Securitas Technology promotes diversity, integrity, vigilance, and helpfulness in the workplace. Join us in delivering exceptional security solutions and being part of a committed, diverse workforce that serves communities with pride.