Call Center - Minneapolis, United States - free-classifieds-usa

Description

****Call Center - Customer Service Agent****

Price: Check with seller

Published date: July 13, :40

Modified date: July 13, 2019

+ Minneapolis, Minnesota, United States

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Essential Functions: Responds to all aspects of customer inquiries to resolve billing and account servicing issues in a responsive respectful manner. Provides superior customer service and value by providing customers with prompt 1-call solutions, effective communication, courtesy, caring and by meeting our commitments. Negotiates and/or accepts payments and payment arrangements with delinquent customers that achieve mutually agreed upon terms and conditions. Determines appropriateness of service disconnection or reconnection with seriously delinquent accounts. Exercises professional and ethical judgment in dealing with involved, complex or difficult customer situations during telephone transactions. Manages customer complaints within guidelines of company policy to ensure consistency and the highest quality of customer service. Provides follow-up by completing appropriate records and documentation. Maintains current knowledge of Company systems, policies, procedures, reporting and other information to profile customer needs and ensure customer satisfaction. Reviews various error conditions and completes prompt corrective actions to ensure that data base information is current and meets business and customer need. Promotes, informs and sells customers utility and HSP products and services offered through various marketing programs and initiatives. Focuses on achieving monthly individual and team sales and unit goals. Keeps current on company information regarding HSP product pricing, rates, tariffs and other general knowledge regarding energy and utility products. Education: High school diploma or GED preferred. Experience: Requires one (1) year of customer contact experience. Additional Knowledge, Skills, Licenses/Certifications, Abilities & Personal Characteristics (KSLAPs):Possess working knowledge of a PC, mainframe computer systems, data entry proficiency, strong time-management and organizational follow-up skills.

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