Quality Engineer - Henrietta, United States - Gorbel

Gorbel Henrietta, United States

2 weeks ago

Description

Gorbel's mission is simple: We improve people's lives.

That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a manufacturer of material handling and fall protection products for the production and warehouse/distribution sectors. We're on the cutting edge of manufacturing and distribution; a thriving, growing company that is constantly seeking out new ways to innovate and elevate our products and our processes - and we're looking for people like you to join us in that mission.

We're currently hiring for open positions in the US and Canada. We operate in Canada as Engineered Lifting Systems and Equipment (ELS)/DBA Gorbel Canada, and subsequent communication related to Canadian positions may show the ELS name. You may be contacted by phone by recruitment personnel based in either Canada or New York.

Work Shift:

Job Description:

Specific Duties:

Establish and lead effort to deliver sustainable zero defects:

Assess current processes for gaps and ensure data accuracy for supplier defects/issues
Analyze data to develop immediate priority of suppliers/issues and develop plans for improvement
Champion corrective actions for supplier issues and drive improvement in associated metrics
Lead effort to implement ERP module for supplier non-conforming material management and associated processes (RMA etc)
Work with product and applications engineering as needed to ensure suppliers requirements are defined and communicated correctly

Champion resolution of customer quality complaints and drive improvements in associated metrics:

Work with customer service, technical teams and After the Sales Service teams to ensure timely and effective resolutions
Monitor project plans and work with issue owners regarding Corrective and Preventive action plans
Trigger and manage escalations for issues not meeting goals for issue resolution
Analyze customer complaint data for trends to define priorities and focus areas for business
Lead effort to implement ERP module for customer quality management and integration of associated processes
Own and improve metrics associated with customer complaints and define regular target improvements

Establish quality systems and processes to deliver lowest cost of quality:

Establish internal quality measures, associated targets and required processes to capture appropriate data
Analyze data and develop short term and long term priorities/roadmap for quality culture in the organization.
Train and coach employees in quality & continuous improvement tools (primarily problem solving, defect prevenion, process controls)
Establish appropriate controls to prevent or detect failures based on current or predicted risks

Other areas of focus:

Quality management systems
Statistical analysis and its applications
Change management
Measurement systems

Job Qualifications:

Bachelor's Degree in Engineering or Industrial Technology from an accredited institution required
Quality management systems experience
Lean or Six Sigma in practice
Data analysis and ability to interpret data
Savvy with Excel/Power BI/Tableau/Minitab or similar applications to help optimize data analysis effectiveness and effort
Lead cross functional teams and ability to influence team members without direct authority
Ability to develop a plan that can deliver desired outcomes based on the goals set by organization
Ability to support multiple sites
Domestic travel up to 10%

Work Environment:
ADA Physical/Mental/Workplace Requirements

Occasional lifting up to 25 lbs.
Sitting, working at desk/personal computer for extended periods of time
Primary work environment is professional corporate office

Gorbel is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, gender, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Gorbel is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform their job related duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Gorbel, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

A reasonable estimate of the current range is: Min $70,076 - Max $105,114

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